What you may see
When this issue occurs, you may see:
"Connect Hardware to Take Payments"
No payment hardware connected
Tap to Pay may not appear as an available payment option
Tap to Pay may have worked previously but suddenly stops working
This issue is temporary and may resolve on its own within a few hours. If you need to begin taking payments immediately, follow the steps below.
Fix Tap to Pay Immediately
You will need to clear the Trail's End App's storage/data and then sign back into the app.
Important: Clearing only the app's cache will not resolve this issue. You must select Clear Storage or Clear Data.
Step 1: Open the Trail's End App settings
Open your phone's Settings app.
Tap Apps.
Find and select Trail's End.
Depending on your Android phone, you may need to tap See all apps before finding Trail's End.
Alternatively you can long press on the app and tap the info icon
Step 2: Clear the app's storage
Tap Storage or Storage & cache.
Tap Clear Storage or Clear Data.
Confirm when prompted.
You must clear storage not just the cache
On Samsung phones
Go to:
Settings → Apps → Trail's End → Storage → Clear data
On Google Pixel phones
Go to:
Settings → Apps → See all apps → Trail's End → Storage & cache → Clear storage
Step 3: Restart the Trail's End App
Open the Trail's End App again.
Sign back into your account.
Return to your sale and try Tap to Pay again.
Tap to Pay should now be available.
Why is this happening?
We've identified an issue with the connection between the Trail's End App and Square that can occur during a small window when someone has used Tap to Pay on consecutive days.
Because of the timing of the issue, it can appear inconsistent. Some users will never experience it, while others may find that Tap to Pay stops working temporarily and then begins working again later without making any changes.
Clearing the Trail's End App's storage forces the app to establish a fresh connection with Square and immediately resolves the issue.
Permanent Fix
We've worked with Square to isolate the issue and are preparing an update with a permanent fix.
We currently expect the updated Trail's End App to be available **by Thursday, August 27, 2026, (**this is an estimate and dependent upon Google Play review times and the Square fix timeline)
What if I'm still experiencing issues?
If these steps do not restore Tap to Pay, please contact the Trail's End Support Team for additional help.
In your message please include
Device Type
Android OS version
Screenshot of the Square Status Page (settings icon > Square settings > Tap to Pay on Android)
