Trail's End

This guide explains how the program works, how to record sales, and how Trail's End Rewards® and commissions are earned.

Heroes and Helpers®: How it Works and How to Record a Sale

How Heroes and Helpers® are processed, invoiced, and reflected for unit leaders—including commission, Trail's End Rewards® points, and where to view totals in the Leader Portal.

Heroes and Helpers® for Leaders

Heroes and Helpers 2025 Impact

Rachelle C

Heroes and Helpers®

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How do Storefront Sales work?

How to Enter a Storefront Sale

How to Refund a Storefront Sale

Understanding Storefront Sales Splits

Managing Storefront Sales® Splits

How to see what each Scout earned at a storefront

Storefront Closeout: Managing Inventory and Cash After a Storefront

Managing Storefront Sales® as a Leader - After the Storefront

Managing Storefront Sales® as a Leader - Day of the Storefront

Managing Storefront Sales® as a Leader - Before the Storefront

Managing Sales as a Leader: Sale Type Corrections

Where can I find total sales for each storefront?

What notifications do Scouts get about Storefront shifts?

Swap a Bag - Edit a Sale

Storefront Shift Coach

How do I send my Customer a Receipt?

Shift Goals and Storefront Coach

Fixing a sale - Wrong item recorded

Storefront Sales® & Inventory

Supporting a Scout with an Online Purchase

How do Online Sales work?

How to Customize Your Scout's Online Selling Page

How to Make and View Online Sales

Sharing Your Scout’s Online Selling Page

Pre-Orders: How They Work & When They Ship

Product Inquiries

Shipping FAQs for Online Orders

Shipping Issues & Order Problems

Checking the Status of an Online Order

My Scout Is Missing an Online Order

Scout Safety and Privacy in Online Fundraising

Can I collect orders and place one bulk online order for my customers?

Why is Facebook showing the wrong picture when I share my Scout’s page?

Why hasn’t my Trail’s End order shipped yet, and how will I know when it ships?

Online Sales

Introduction to Individual Sales

Selling to a Customer Who Isn't With You (Remote Sale, Later Delivery)

Managing Individual Scout Inventory

How to Enter an Individual Sale

How to Refund an Individual Sale

Understanding Delivered vs. Undelivered Individual Sales

Viewing Individual Sales

Managing Individual Sales as a Leader: Cash Tracking

As a Scout, how do I see my Inventory?

Individual Sales & Inventory

2026 Trail’s End® Storefront VIP Program

Storefront Reservation Schedule

Scheduling Agreements and Communication with Stores

Storefront Availability: Common Questions & Answers

Leader-Created Storefronts

Storefront Setup/Defaults for Leaders

Storefront Shift Sign-Ups: What Scouts Need to Know

Storefront Shift Sign-Ups: What Leaders Need to Know

Merging Storefront Reservations

Releasing Storefront Reservations

Trail's End Storefront Selection

Understanding Your Storefront Reservation Budget

Storefront Performance Indicator

Managing Storefront Shifts

Storefront Geography: Where Can My Unit Sell?

How do I add or edit my Blackout Dates?

How to Reserve Storefronts

How to Transfer a Storefront Reservation to Another Unit

How Storefront Auto Assignment Works

Next Steps After Reserving a Storefront

What to Do If You Run Into a Problem at Your Storefront

How do I see all of my Storefront Reservations?

Splitting Storefront Reservations

No Budget Cost Storefront Reservations

Why is there a reservation that is only 2 hours long?

Storefront Reservations and Shifts

Login Issues: Troubleshooting Account Access

How do I permanently delete my account?

How to change my email or phone for authentication?

Fixing a Sale Recorded on the Wrong Scout's Account

Usernames/Accounts & Login

Account Setup: Getting Started with a Scout Account

Can Multiple Users Share a Scout Account?

Account Management & Profile Updates (Scout)

Changing a Scout’s Unit

Managing Your Scout Roster

Leader Management of Scout Accounts: Multiple Accounts

Leader Management of Scout Accounts: Missing Scouts

Logging in to Multiple Scout Accounts

Where can I find a Scout's phone number and email address

Scout Accounts

Account Setup: Unit Leader

Changing Unit Leadership

Account Management & Profile Updates (Leaders)

Leader Accounts

How Trail’s End Rewards® Work

How to Download a Scout's Rewards Breakdown Report

How Cash to Credit® Points Work

How to Claim Trail’s End Rewards®

How to Redeem Trail’s End Rewards® for Gift Cards

How to Find a Previously Claimed Gift Card

Mastercard Redemption (My Prepaid Center)

Submitting Trail’s End Rewards® (Unit Leaders)

Gift Card Options & Details for Trail’s End Rewards®

Trail's End Rewards® - Tax Reporting

How to Check Claim Status

When Are Bonus Tier Points Awarded?

Where can I see my Promo Points?

How can I vew my progress for Rings & Patches?

Trail's End Rewards®

Allergen and Nutrition Information

Are Purchases Tax Deductible?

Product Information