Trail's End

This article explains how to support an individual Scout, what to do if you don’t have a Scout ID, and how credit is applied to your order.

Supporting a Scout with an Online Purchase

This article explains how online sales work

How do Online Sales work?

How to Customize Your Scout's Online Selling Page

This article explains how to make an online sale and how to view previous sales.

How to Make and View Online Sales

This article explains how to share your page using the Trail’s End App or the Trail’s End Portal.

Sharing Your Scout’s Online Selling Page

Some Trail’s End products are offered as pre-orders to ensure they arrive in good condition. This article explains how pre-orders work, when they ship, and what to expect after placing…

Pre-Orders: How They Work & When They Ship

This article answers common questions about Trail’s End products, including nutrition and allergen information, product availability, and differences between online and traditional product offerings.

Product Inquiries

This article answers common questions about shipping costs, delivery timing, carriers, and pre-order items for Trail’s End online orders.

Shipping FAQs for Online Orders

We understand how frustrating shipping or order issues can be. Below are answers to the most common questions and the best next steps to resolve them as quickly as possible.

Shipping Issues & Order Problems

Checking the Status of an Online Order

This article applies when a parent or Scout is aware that a customer placed an online order in support of their Scout, but the order does not appear in the…

My Scout Is Missing an Online Order

Scout Safety and Privacy in Online Fundraising

Online Sales

Find answers and get help from Intercom Support and Community Experts

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