What Unit Leaders Need to Know
Leaders can create their own storefronts in the Trail’s End® system when a store is not booked through Trail’s End® or when your unit has arranged its own selling location. If a store was booked by Trail's End, no additional time or dates should be requested of that store. Check under Create my Own > View Trail's End Storefront Reference List
Other units will not be able to see storefronts you create for your own unit. They are only available for your own Scouts to sign up for.
Select Create My Own from the top right of the Storefronts page.
Under Event Details, enter:
Sale Date — The date the storefront selling will take place.
Registration Begin Date and Time — The date and time your youth can begin signing up for shifts. This is typically set weeks before the sale date to give families time to sign up.
Timezone — Select the timezone for your storefront location.
Under New Storefront Details, enter:
Site Name — A name for the storefront location (e.g., "Kroger on Main St").
Address — When you begin typing the address, a list of verified Google addresses will appear. City, State, and Postal Code will auto-fill once an address is selected.
Suite/Apt — Optional; use if the location requires a specific entrance or suite number.
Under Contact Information, List who parents should contact if issues arise (unit leader or store manager).
Under Notes, include setup instructions, store rules, or location details.
Select Create when finished.
Click Add Shift to add your first shift and repeat for each additional shift.
Note: To update your default shift settings, go to Settings in the main navigation menu and select Storefronts.
Tip: Entering the correct address is essential. The address drives scheduling conflicts and system validations.
Error: “The event overlaps another reservation existing on [date]”
What This Error Means
This message means the storefront location already exists in the Trail’s End system for the same date. The location may have been:
Booked by Trail’s End®, or
Created by another unit
Important: You will receive this error even if your requested time does NOT overlap with the other storefront on that date.
Why This Happens
The system uses the store’s address to prevent multiple units from showing up at the same location.
This design ensures only one unit is scheduled at a storefront at a time.
What To Do
Double-check that the address is entered correctly.
If you are scheduling a time on the same date, but with different times that do not overlap, you will need assistance from a Trail's End agent. Please contact support and ask for a human agent.
How do I Copy / Duplicate a Storefront that I entered?
Go to Storefronts from the main navigation menu
Click on the storefront you'd like to copy
Click the Copy Storefront button in the upper right
Input a New Sale Date
Optional > Change the Shift Registration Date and Time (this is the time and date Scouts can sign up for the shifts)
Click Copy
Can I change the date on my Leader Created storefront?
On a storefront that was created by the Leader (aka "Unit managed"), you cannot change the date, but you can copy the reservation to the new date (see above) and then delete the one on the wrong date.
Tips for Arranging Your Own Unit Storefronts
Check Existing Reservations First
Go to Storefronts from the main navigation menu
Go to Create My Own.
Click the link View Trail's End Storefront Reference List to see stores already contacted or booked.
This helps avoid conflicts and duplicate requests.
Best Practices When Requesting Storefronts
Leaders have found the following approach most effective:
Visit the store in person.
Bring a Scout in uniform.
Visit during off-peak hours.
These steps often increase the likelihood of approval.