Trail's End

Claiming your Trail's End Rewards® is the step that officially releases your earned rewards from Trail's End®. Redeeming is the separate step where you choose and receive your actual gift card through our rewards partner, Tango.

Claiming happens in the Trail's End App®

Redeeming happens later through a link emailed to you

- Claiming happens in the Trail's End App®
- Redeeming happens later through a link emailed to you

The Unit Leader has submitted the rewards and they have been released, OR

The Scout has 100% credit (i.e. credit sales or all cash converted to credit). 

1. The Unit Leader has submitted the rewards and they have been released, OR
2. The Scout has 100% credit (i.e. credit sales or all cash converted to credit). 

___________________________________________________________

How a Scout Claims Trail's End Rewards® in the App

Ensure the account email address is correct before claiming

From the dashboard, tap the Rewards Level banner (for example: "You have $XXX available to claim").

Tap Claim Now next to your rewards balance.

- This button only appears after you have reached a reward level and rewards are available.

Confirm that you want to claim your rewards.

- You must be 18 years or older to complete this step.

A rewards redemption link will be sent to the email address on the Scout's account.

For Redemption instructions, please see <a href="https://support.trails-end.com/en/articles/13432732-how-to-redeem-trail-s-end-rewards-for-gift-cards">How to Redeem Trail's End Rewards® for Gift Cards</a>

1. Open the Trail's End App®.
2. From the dashboard, tap the Rewards Level banner (for example: "You have $XXX available to claim").

3. Tap Claim Now next to your rewards balance.
 
 - This button only appears after you have reached a reward level and rewards are available.
4. Confirm that you want to claim your rewards.
 
 - You must be 18 years or older to complete this step.
5. A rewards redemption link will be sent to the email address on the Scout's account.
6. For Redemption instructions, please see <a href="https://support.trails-end.com/en/articles/13432732-how-to-redeem-trail-s-end-rewards-for-gift-cards">How to Redeem Trail's End Rewards® for Gift Cards</a>

If you believe you should have a reward but don't see it, there are a couple of common reasons:

Early in the season Your Unit Leader may not have submitted rewards yet. In most cases, rewards are submitted by the Unit Leader, so we recommend checking with your leader to confirm when submissions will be made.

Later in the season If rewards have already been submitted, it's likely the reward has already been claimed in our system. In this case, please see <a href="https://support.trails-end.com/en/articles/13620407-how-to-find-a-previously-claimed-gift-card">How to Find a Previously Claimed Gift Card</a>.

If you still need help, start a chat with our team and we'll be happy to investigate further.

Rewards must be claimed by the following dates.

Rewards from the 2025 sale must be claimed by June 30, 2026

Rewards from the 2026 sale must be claimed by January 31, 2027

- Rewards from the 2025 sale must be claimed by June 30, 2026
- Rewards from the 2026 sale must be claimed by January 31, 2027

Unclaimed rewards expire after this deadline and cannot be recovered.

A redemption email will be sent to the email address on the Scout's account

That email contains a link to redeem your rewards through Tango

Redemption instructions are covered in the article: <a href="https://support.trails-end.com/en/articles/13432732-how-to-redeem-trail-s-end-rewards-for-gift-cards">How to Redeem Trail's End Rewards® for Gift Cards</a>

- A redemption email will be sent to the email address on the Scout's account
- That email contains a link to redeem your rewards through Tango
- Redemption instructions are covered in the article: <a href="https://support.trails-end.com/en/articles/13432732-how-to-redeem-trail-s-end-rewards-for-gift-cards">How to Redeem Trail's End Rewards® for Gift Cards</a>

Step-by-step instructions for Scouts to claim their earned Trail's End Rewards® in the app or on the website, including deadlines and what to do if your reward isn't showing.

How to Claim Trail’s End Rewards®

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How to Claim Trail’s End Rewards®

Overview: Claiming vs. Redeeming Rewards

How a Scout Claims Trail's End Rewards® in the App

Don't see your Reward?

Deadline to Claim Trail's End Rewards®

What Happens After You Claim