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Can I collect orders and place one bulk online order for my customers?

This article explains why this is problematic and not recommended.

Updated over a month ago

We do not recommend taking orders from customers and placing a single bulk online order on their behalf. While this may seem convenient, it can cause significant issues.


Why bulk ordering online products isn’t recommended

Product availability can change

Online product availability may vary throughout the season. Items can sell out without notice, making it difficult or impossible to fulfill customer orders later.

Sales tax and shipping apply

Online orders include:

  • Sales tax

  • A $5.99 shipping fee per order

This can make online orders more expensive than expected.

Online sales cannot be recorded twice

  • Online purchases are already recorded as a sale for the associated Scout

  • You cannot record the same product again as an in-person sale

Recording the same sale twice causes accounting issues and can prevent reward submissions for the entire unit.

Because the sale is already tracked through the original online order, you would be required to collect cash from customers, adding risk and complexity.


Preferred method: selling in person

For in-person sales, Unit Leaders should order Council-provided product (often called the “traditional” sale).

  • Take orders directly from supporters

  • Deliver product in person

  • Follow your unit’s established process

  • Talk with your Unit Leader about how in-person sales are handled for your unit.


What if my unit is not participating in traditional sales?

If your unit:

  • Does not have a leader, or

  • Is not participating in traditional product sales

Contact your local Council to explore alternative options or receive additional support.

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