Managing Your Scout Roster
Please see Managing Your Scout Roster for instructions on adding, moving or removing Scouts.
When you know that a Scout Has an Account but Is Missing from the Scout Roster
If a Scout has registered but does not appear in your unit roster, the most common cause is that the Scout selected the wrong unit type (pack, troop, crew) or unit number.
What to do
Ask the Scout or parent to verify the unit on their account.
If needed, have them update their unit information.
➡️ For step-by-step instructions, see: How do I move a Scout to a new unit?
If the issue is not resolved
If the Scout still does not appear in your roster, start a chat with our team and include:
Scout’s username (if known)
Council, district, and unit