Before You Submit: Critical Things to Know

Each Scout must have their own registered Trail’s End account.
Shared or generic accounts are not eligible for rewards.
You may submit rewards at any time, but once submitted:
- Only sales made after the submission date can be adjusted.
- If any Scout’s sales decrease, you cannot submit rewards again for your entire unit (regardless of which's Scout's sales decreased).
- Examples of things that can cause sales to go down: refunding orders, changing the storefront split method, moving sales from Storefront to Scout sales or vice versa.
Scouts can continue selling and reach higher reward tiers after the first submission.

STEP 1: Finalize All Scout Sale Amounts

Before submitting rewards, confirm that all Scout sales totals are final and correct.

Review and Complete the Following:

Verify all sales totals for each Scout.
Ensure all refunds have been entered.
Complete any sales adjustments, including:
- Moving sales between Wagon and Storefront
- Reassociating online sales
- Adjusting Scout shift assignments when using storefront splits
- Merging Scout accounts

Tip: Once rewards are submitted, only new sales can be adjusted. If a Scout’s sales total goes down afterward, rewards cannot be resubmitted for the entire unit.

STEP 2: Finalize Your Unit Order

Next, make sure your inventory and order totals align with Scout sales.

Confirm the Following:

All Heroes & Helpers donations have been recorded as Scout sales
- Donations recorded in the system are automatically ordered
Any inventory transfers between units are complete
Total Scout Sales do not exceed:
- Total retail value of unit orders, plus
- Total online sales
- You’ll see this calculation displayed at the bottom of the Rewards page. See Total Sales exceed Total Ordered+Online Sale for help on correcting this situation.

STEP 3: Submit Rewards

Once everything above is complete:

Go to the Rewards page in the Leader Portal.
Click Submit.

That’s it 🎉

What Happens Next:

Rewards enter a review period
Rewards are released for Scouts to claim 3 days after submission
Scouts will then be able to claim rewards in their Trail’s End App

Note: If submitting rewards for a prior year, make sure the season selector in the top-right corner is set to the correct campaign.

Can I Recall My Rewards Submission?

Yes — but only during the review window.

You may recall your rewards submission within the approval window after submission
Go to the Rewards page and click Recall
When resubmitted, the review period restarts

Once the review window ends, rewards can no longer be recalled.

Rewards Submission Deadline

Please make every effort to submit your unit's rewards when you are finished selling so that your Scouts can receive their rewards as soon after selling as possible.
If rewards are not submitted by mid-December, Trail’s End will attempt to submit them (when possible)