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Submitting Trail’s End Rewards® (Unit Leaders)

This guide walks Unit Leaders through preparing, submitting, and managing Trail’s End Rewards® at the end of the season. Completing these steps carefully ensures Scouts receive their rewards on time and prevents issues that cannot be corrected later.

Written by Rachelle C

Before You Submit: Critical Things to Know

  • Each Scout must have their own registered Trail’s End account.
    Shared or generic accounts are not eligible for rewards.

  • You may submit rewards at any time, but most leaders wait until Scouts are finished selling. Once submitted:

    • Only sales made after the submission date can be adjusted.

    • If any Scout’s sales decrease, you cannot submit rewards again for that Scout.

  • Scouts can continue selling and reach higher reward tiers after the first submission.

  • Be aware that multiple submissions will result in multiple redemption links for the Scout and the egift cards from multiple redemption links cannot be combined, meaning they will have multiple egift cards.

STEP 1: Finalize All Scout Sale Amounts

Before submitting rewards, confirm that all Scout sales totals are final and correct.

Review and Complete the Following:

  1. Verify all sales totals for each Scout.

  2. Ensure all refunds have been entered.

  3. Complete any sales adjustments, including:

    • Moving sales between Indvidual and Storefront

    • Reassociating online sales

    • Adjusting Scout shift assignments when using storefront splits

    • Merging Scout accounts

Tip: Once rewards are submitted, only new sales can be adjusted. If a Scout’s sales total goes down afterward, rewards cannot be resubmitted for the Scout.

STEP 2: Submit Rewards

Once sales are correctly recorded:

  1. Go to the TE Rewards page in the Leader Portal.

  2. Click Submit All in the upper right or Submit individual Scouts

That’s it 🎉

What Happens Next:

  • Rewards enter a review period

  • Rewards are released for Scouts to claim 3 days after submission

  • Scouts will then be able to claim rewards in their Trail’s End App

Note: Rewards will round up to the nearest whole dollar.

Can I Recall My Rewards Submission?

Yes — but only during the review window.

  • You may recall your rewards submission within the approval window after submission

  • Go to the Rewards page and click Recall

  • When resubmitted, the review period restarts

Once the review window ends, rewards can no longer be recalled.

Rewards Submission Deadline

  • Please make every effort to submit your unit's rewards when you are finished selling so that your Scouts can receive their rewards as soon after selling as possible.

  • If rewards are not submitted by mid-December, Trail’s End® will attempt to submit them (when possible)

Absolute Final Deadline

  • Scouts must claim rewards by January 31st. Make sure you have submitted rewards with enough before the deadline for Scouts to be able to claim them.

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