Scout vs. Leader Login
Understanding where to log in can resolve many issues immediately:
Scouts & Parents:
Most Scouts/Parents will login to the Trail’s End App ✅
Scouts/Parents can also login to the Trail’s End Portal ✅
Leaders:
Leaders can only login to the Trail’s End Portal ✅
Trail’s End App ❌ (App is for Scouts only)
🔗 Login page: https://login.trails-end.com/
🔗 Council/District Leaders Only: https://pss.trails-end.com/
I Forgot My Username or Password
To securely recover your account, click Forgot your username or password? on the login screen.
Tips
The email address or phone number used to reset your password must match the information on the account.
Unit Leaders can look up Scout usernames under Unit Info > Scout Roster.
Still Need Help?
Contact [email protected] and include:
Account username (if known)
Name on the account
Council, district, and unit
Description of the issue or error message
Trouble Logging In (Scouts & Leaders)
Try the steps below in order. Many login issues are resolved by one of these actions.
Step 1: Confirm Account Credentials
Reset your password using Forgot password.
Confirm your username using Forgot username.
Make sure the email or phone number used matches the account.
If you are not receiving an MFA code, see Multi-Factor Authentication (MFA) Code Not Received below.
Step 2: Check Where You Are Logging In
For Scouts:
Try logging in to:
The Trail’s End App
The website (https://login.trails-end.com/)
If one does not work, try the other
For Leaders:
Leaders must log in using a web browser (not the app).
Confirm you are using the correct URL:
Unit Leaders: https://login.trails-end.com/
Council/District Leaders: https://pss.trails-end.com/
Step 3: Refresh the App or Connection
Scouts (App-related):
Close the app completely and reopen it.
Log out of all Scout accounts and log back in one at a time.
Delete and reinstall the app.
Restart your device.
Leaders (Browser-related):
Make sure Caps Lock is not on.
Type your password manually (do not rely on saved passwords).
Try a different browser.
Clear your browser cache.
Try a different device.
Restart your device.
Step 4: Check Your Network or Device Settings
Disable VPN and try again.
If using shared Wi-Fi, try cellular data (or vice versa).
Install any pending device updates.
If on Wi-Fi on a phone, try turning Wi-Fi off; if not on Wi-Fi, try turning it on.
If the Issue Continues
Contact [email protected] and include:
Username
Council, district, and unit (include previous unit if recently changed)
Any error messages received
Details of your login attempts
Which troubleshooting steps you tried and the results
Multi-Factor Authentication (MFA) Code Not Received
If you did not receive your MFA code, contact [email protected] and include:
Account username
Whether you attempted to receive the code by text or email
The phone number and/or email address you expected the code to be sent to
Account Suspended Error
If your account appears to be suspended, contact [email protected] and include:
Account username
Council, district, and unit
Our Support team will review your account and help resolve the issue.