Trail's End

This article covers common login issues for Scout and Leader accounts, including forgotten credentials, Multi-Factor Authentication (MFA) problems, and suspended accounts.

Login Issues: Troubleshooting Account Access

How to request permanent deletion of a Trail's End® account and what information and rewards history will be lost as a result.

How do I permanently delete my account?

Rachelle C

All about Usernames, Accounts, and Logging in

Usernames/Accounts & Login

This article explains how to create a Scout account, manage access for multiple Scouts, set goals, and find your Scout Code.

Account Setup: Getting Started with a Scout Account

Clarifies that Trail's End® accounts are per-Scout (not per family), how to use the same email address across multiple accounts with unique usernames, and how to log in to more…

Can Multiple Users Share a Scout Account?

This article explains how to update your Scout’s account information, manage usernames and passwords, and request account changes.

Account Management & Profile Updates (Scout)

Sometimes a Scout moves to a new unit or needs their account updated to reflect a different unit. This article explains how to change a Scout’s unit and what to…

Changing a Scout’s Unit

This article explains the easiest way for Scouts to join your unit, how leaders can invite Scouts, and how to manage your Scout roster.

Managing Your Scout Roster

This article helps Unit Leaders manage what to do if you have Scouts with duplicate accounts.

Leader Management of Scout Accounts: Multiple Accounts

This article helps Unit Leaders troubleshoot Scouts missing from the roster.

Leader Management of Scout Accounts: Missing Scouts

This article describes how a parent can log in to multiple Scout accounts in order to switch between them easily.

Logging in to Multiple Scout Accounts

Scout Accounts

Welcome! This guide walks you through registering as a Trail’s End® unit leader and addresses common questions about leader account setup.

Account Setup: Unit Leader

This article explains how to add or change units for a leader account, add additional team members, and remove leaders who are no longer with your unit.

Changing Unit Leadership

This article explains how leaders can manage multiple units, update passwords and usernames, and switch between units.

Account Management & Profile Updates (Leaders)

Leader Accounts

Create a custom design with text, images, and links

Leader Portal

Council Portal

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search and ask

Find guides, answers, and references.

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.