Unit leaders can manage inventory through product returns and unit-to-unit transfers. This article explains how each works and where to review order adjustment history in the system.
How Does a Unit Submit a Product Return Request to Council?
Note: The option to return product is determined by your Council. The Return Popcorn option will only appear if returns are allowed.
The below process covers most units. If your Council gave you different instructions, please follow your Council's guidance.
To submit a return request:
Go to Popcorn Orders and Returns
Click Return Popcorn
Select the Return Order Type from the dropdown
Enter the quantities to be returned in the Order Adj column
Click Submit
Once the Council accepts the return:
The return will appear on your popcorn invoice statement
Inventory and invoice adjustments will be reflected automatically
Tip: Always refer to your Council’s return policy for deadlines, eligible products, and quantity limits.
How Do I Enter a Unit-to-Unit Product Transfer?
Unit-to-unit transfers allow inventory to move between units within the system. Transfers must be initiated by the giving unit and approved by the receiving unit.
Giving Unit (Initiates the Transfer)
Go to the Transfers page
Click Transfer next to the unit order that contains the inventory
You must select an order that includes the items being transferred
Select the district and unit receiving the inventory
Enter the quantities to transfer (cases and/or containers)
Click Submit Transfer
Receiving Unit (Approves or Rejects the Transfer)
The primary contact will receive an email notification
Go to Transfers & Returns from the left-hand navigation
Review the pending transfer
Click Approve or Reject
Once approved:
Inventory adjustments are applied to both units
Changes appear on the invoice statement
Important Notes:
Only approved unit orders can be transferred
The transfer does not affect either unit’s invoice until approved by the receiving unit
The giving unit can cancel the transfer before approval by clicking Cancel
Transfers can only be done within the same Council
Where Can I See a History of Unit Order Adjustments, Transfers, and Returns?
You can review all adjustments (Council changes, unit transfers, and returns) on your unit invoice.
To view adjustment history:
Go to Popcorn Orders and Returns or Acct. Summary
Click Invoice Statement
Review the Adjustments column for total adjusted qty or details directly below
Returns will appear as a separate order type (in most Councils).
Tip: For detailed transfer activity, visit the Transfers page to see each request and status.
Helpful Reminder
Inventory changes only affect invoices after approval (by Council or the receiving unit).