Please see Shipping Issues and Problems if you are looking for information on a missing package/shipment.
Why might an online order be missing?
In some cases, a customer completes checkout without associating the order with a Scout.
This can happen if:
A Scout link was not used, or
A Scout ID was not entered before checkout
When this occurs, the order is completed successfully, but it is not automatically credited to the Scout.
What should I do if my Scout is missing an order?
If you believe an online order should be credited to your Scout, please contact [email protected] and provide as much of the following information as possible:
Order number
Customer’s email address
Customer’s name
Providing this information helps us locate the order quickly.
What happens next?
Once we locate the order, we will:
Confirm the details, and
Move the order to your Scout
After the order is reassigned, it will appear in your Scout’s online sales.
Helpful tips
Encourage supporters to use your Scout’s personal link whenever possible
Ask customers to confirm they see your Scout listed under 'Supporting' in the upper right corner before completing checkout