Can I have multiple units under one username?
Yes. A single leader username can be associated with multiple units.
If you already have more than one username
Before you begin, make note of which username you want to keep and which you want to eliminate.
Part 1: Send yourself an invitation from the username you're eliminating
Log in with the username you want to eliminate.
Go to Settings for the unit associated with that username.
Click + Add Team Member and enter your email address to invite yourself to be a leader of that unit.
Log out of the account associated with the username you want to eliminate.
Part 2: Accept the invitation with the username you're keeping
Log back in with the username you want to keep.
Open the invitation email and click Accept Invitation.
The unit will now appear under your preferred username.
Part 3: Remove the old username
While still logged in with the username you're keeping, go to that unit's Settings
Find your username you are eliminating in the list and remove it (three dot menu to the right > Delete Leader).
If you want to add additional units to your current username
Click “I already have an account.”
Log in with your existing leader username.
⚠️ Important: Be sure to log in with your existing username to avoid being issued a new username.
On the screen titled “Now let’s find your unit,” select the unit you want to add by choosing the Council, District, and Unit.
Click Commit Unit.
Your request will be sent to your Council for approval.
✅ Once approved:
You will be asked which unit you want to access upon login.
You can switch units by clicking the down arrow by your name and selecting Change Unit.
How do I change my leader password?
You can update your password using any of the options below.
Option 1: Go directly to the password reset page
Option 2: Use the login screen
Select “Forgot Password.”
Choose your recovery method (Email or Phone).
Enter your email address or phone number (must match what is on your account).
Click “Send Link to Reset Password.”
Option 3: Change your password from Account Info
Click on your name at the bottom left of the menu.
Select My Profile.
Under Authentication, click Reset Password.
Can I change my username?
Usernames cannot be edited.
If you need to change your username:
Register for a new leader account at:
https://login.trails-end.com/registration/unit-leaderOr add yourself as a new leader in your unit (see How do I add additional team members?).
✅ After your new username is active, you can remove your old username under:
Settings → Leaders
⚠️ Note: Historical data belongs to the unit, not the individual leader. Your username is just how you access the unit's account. The data stays with the unit regardless of who logs in.
How do I change my name, email address, or phone number?
Once logged in to the leader portal
Click/tap your name/picture in the bottom right
Select My Profile
You can edit your name, email address, and phone number on the next screen
Then Save
How do I switch between my units?
If your username is associated with multiple units:
On mobile, tap the More button in the bottom right, then tap the unit at the top of the list and select the other unit.
On a browser, click the unit in the top left and select the other unit.
If you do not yet have multiple units associated with your username but need access to additional units, see: Can I have multiple units under one username?