How are Heroes and Helpers® processed?
All Heroes and Helpers recorded in the system are processed automatically.
Heroes and Helpers® are invoiced nightly and reflected on your unit’s invoice.
Heroes and Helpers® are not ordered upfront like popcorn, but as they are sold.
There is no physical inventory for units to manage or deliver.
Trail’s End converts these purchases into popcorn and snacks that are shipped directly to Heroes and Helpers® organizations.
Just like physical products:
Units earn commission
Scouts earn rewards points
What if a Heroes and Helpers® is refunded?
The net change (positive or negative) will be applied to your invoice each night.
Sample invoice
Heroes and Helpers will be reflected as adjustments in a separate section at the bottom of the invoice.
Why do Heroes and Helpers® need to be “ordered”?
Heroes and Helpers® appear on your unit’s invoice similarly to other products, even though there is no physical inventory.
Key differences:
They are never ordered in advance
They are automatically invoiced as they are sold
Inventory is fulfilled entirely by Trail’s End
This ensures they are properly accounted for while still providing commission and rewards credit to Scouts and units just like any other product.
Where can I see Heroes and Helpers® totals?
To see the total amount sold:
Log in to the Leader Portal at https://login.trails-end.com/
Scroll to the bottom of your Home page
View Heroes and Helpers quantities in the Sales by Product section
To see how Heroes and Helpers® appear on your invoice:
In the Leader Portal, go to Finances
Select Invoice Statement
Heroes and Helpers® are reflected in a separate section at the bottom of the invoice, as shown above.