How are Heroes and Helpers® processed?
All Heroes and Helpers sales should be recorded in the system as a sale (both cash and credit). Once recorded in the system, they are processed automatically.
Heroes and Helpers® are invoiced nightly and reflected on your unit’s invoice.
Heroes and Helpers® are not ordered upfront like popcorn, but as they are sold.
There is no physical inventory for units to manage or deliver.
Trail’s End converts these purchases into popcorn and snacks that are shipped directly to Heroes and Helpers® organizations.
Just like physical products:
Units earn commission
Units retain their standard commission rate on donations (e.g., 30%), with the remainder billed to the Council.
Scouts earn rewards points
The Leader Portal automatically rounds donation amounts down to the nearest whole dollar. For example, if you enter $2.65, the system will record it as $2.
What if a Heroes and Helpers® is refunded?
The net change (positive or negative) will be applied to your invoice each night.
Sample invoice
Heroes and Helpers will be reflected as adjustments in a separate section at the bottom of the invoice.
For example, if a $20 donation is sold and your commission rate is 30%, your invoice will show $14 billed, and your unit keeps $6 as commission.
Why do Heroes and Helpers® need to be “ordered”?
Heroes and Helpers® appear on your unit’s invoice similarly to other products, even though there is no physical inventory.
Key differences:
They are never ordered in advance
They are automatically invoiced as they are sold
Inventory is fulfilled entirely by Trail’s End
This ensures they are properly accounted for while still providing commission and rewards credit to Scouts and units just like any other product.
Where can I see Heroes and Helpers® totals?
To see the total amount sold:
Log in to the Leader Portal at https://login.trails-end.com/
Scroll to the bottom of your Home page
View Heroes and Helpers quantities in the Sales by Product section
Heroes and Helpers are part of all sales numbers shown throughout the system, they are just another type of product. Whereever you see total sales, Heroes and Helpers are part of it.
To see how Heroes and Helpers® appear on your invoice:
In the Leader Portal, go to Finances
Select Invoice Statement
Heroes and Helpers® are reflected in a separate section at the bottom of the invoice, as shown above.