Note: When a reservation is created, the below settings are generated using your default storefront settings. These instructions are how to change them after the reservation has been created. See: Storefront Setup/Defaults for Leaders
Can I Change the Date or Time of a Trail's End Booked Storefront?
Can I edit the date or time?
No. Dates and times on Trail's End booked storefront reservations cannot be changed.
Need a different date? Release your current reservation, then check whether the store is available on the date you want. If it is, reserve the new date as usual.
Can I expand the times of the reservation?
No. Shift times are agreed upon with the store manager and cannot be changed.
Can I shift the times earlier or later?
No. Shift times are agreed upon with the store manager and cannot be changed.
Can I change shift lengths or times within the reservation?
Yes — see Steps to Modify Shifts below.
How Do I Edit Shift Times?
Rules for Trail’s End® Booked Storefronts
Dates and Times of Trail's End booked storefront reservations cannot be changed. All shifts created within the reservation must be within the bounds of the original reservation time.
Example: If your reservation is 10:00 AM – 6:00 PM, all shifts must fall within that timeframe. You cannot change the reservation to 9:00 AM - 5:00 PM since that would be outside the agreed upon timeframe.
Steps to Modify Shifts
Go to Storefronts from the main navigation menu.
Scroll through the calendar, click on the date, then the reservation.
Select the edit pencil next to the shift.
Click on the time to edit.
How Do I Edit a Shift's Registration Open Date?
The registration date determines when Scouts can begin signing up for the shifts.
Steps to Edit Registration Date
Go to Storefronts from the main navigation menu.
Click on the storefront in your list.
On the Details page, click the Edit Reservation button
Update the date and save your changes.
⚠️ Important Tip: Changing it after Scouts have already signed up will not remove them, but will affect new sign-ups if the date is moved later. ⚠️ If Scouts are signing up before the intended open date, the cause is likely an incorrect date set in the storefront defaults during reservation creation. Update the registration open date for each affected reservation following the steps above.
Note: When selecting Edit Reservation on a Trail's End booked storefront, the only fields that are editable are the registration date and time.
How Do I Change the Number of Scouts per Shift?
Steps to Edit Scouts per Shift
Go to Storefronts from the main navigation menu.
Scroll through the calendar, click on the date, then the reservation.
On the Shifts page, click the Edit Shifts button
Select Add Slot to add another slot or Click the X on an open slot to remove it.
Save Changes
⚠️ Important Tip: If you lower the number below the count of Scouts already signed up for that shift, existing sign-ups are not automatically removed. You may need to manually remove Scouts to bring the shift in line with the new limit.
Note: While the max number of Scouts per shift in the Storefront Defaults (under Settings) is 3, you can go above 3 once the reservation is created by following the steps above. However, 1 Scout per shift is the recommended number.
Change a 2-Hour Shift into 1-Hour Shifts
Go to Storefronts from the main navigation menu.
Scroll the calendar, click on the date, then select the reservation.
On the Shifts page, click the Edit Shifts button
Edit the time on one or more shifts
Click Save Changes
After saving, you'll see a gap
In the gap, choose Add Shift to fill in the missing time
Example: You have a 4-6 and 6-8. You want to make them 1 hour each
Edit shift 1 from 4-6 to be 4-5
Edit shift 2 from 6-8 to be 7-8
Click Save Changes
You will have a gap with an option to Add Shift
Click Add Shift to add 5-6 and 6-7
Understanding Shift Status: Gaps and Uncovered Slots
When viewing your shifts list, Trail's End flags slots that may require attention so you can quickly see where coverage is missing.
Open Slot
A shift slot that has no Scout assigned to it. Open slots appear with a dashed outline and the label "Open."
Gap
A Gap is a shift where every slot is open (no Scout assigned), and it falls between two other shifts that do have at least one Scout assigned. In other words, it's an unclaimed shift sandwiched between covered shifts, creating a hole in your storefront's coverage during otherwise staffed hours.
Uncovered
Uncovered means every slot in a shift is open, but it isn't sandwiched between covered shifts; for example, it's at the start or end of the reservation, or it's followed by additional open shifts. It still needs Scouts, but it isn't creating a break in an otherwise-staffed schedule.
At the top of the shifts list, you'll see a summary count of how many shifts are uncovered and how many gaps exist, so you can address them at a glance.
Steps to Resolve Gaps and Uncovered Shifts
Go to Storefronts from the main navigation menu.
Scroll through the calendar, click on the date, then the reservation.
On the Shifts page, review any shifts flagged with a Gap or Uncovered label.
Reach out to your unit to recruit coverage for that time.
Scouts can sign up in the app or the leader can click on the Open Slot to assign a Scout.
Save your changes once Scouts are assigned.