Here's what your unit needs to know to have a smooth storefront experience from setup to selling.
Before You Arrive: What to Bring
Leaders
Remind Scouts to Bring
A fully charged device for each Scout who will be selling, with the Trail's End app downloaded and updated to the latest version.
A backup battery in case a device runs low during a long shift.
When You Arrive: Setup
Check your scheduling agreement for details on your designated setup area and whether there's a store contact you should check in with upon arrival.
How Scouts Start Selling
No formal check-in is required for Scouts. The Trail's End app will automatically recognize that a Scout is signed up for a shift. Scouts simply open the app and begin recording sales.
If a Scout Doesn't Show Up
A leader can withdraw a Scout from their shift.
Who to Contact for Day-of Issues
For urgent storefront issues, use the Storefront Escalation option to get prioritized help from our storefront team:
From the Leader Portal, click the ? icon to open the messenger.
Select Storefront Escalation under Create a Ticket.
This will route your ticket directly to the storefront team. You can also start a chat from the Scout app, though response times may be slower since it won't be prioritized the same.