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Placing Unit Orders

This article explains how to place your unit’s popcorn order, make changes based on the order’s status, and resolve a common setup error.

Written by Rachelle C

When can I Place My Unit's Popcorn Order?

In your Leader Portal, you can see the order windows in two places:

  • On the Program Overview page - The first order window opening date is in the list of key dates.

  • On the Orders page - An overview of every delivery window available to your unit for the current campaign. Each delivery window appears here automatically so you always have a complete picture of your ordering opportunities.

How Do I Place My Unit’s Popcorn Order?

To place a unit order, log in to your Trail’s End® Unit Leader Dashboard.

Go to the Orders from the main navigation menu

You will see a list of possible order windows. Each delivery is clearly marked with the ordering window start and end date.

Steps to Create a Unit Order

  1. Click + Create Order next to the appropriate Delivery.

  2. On your initial order only, input a target dollar amount in the Recommended Order box and the system will give a suggested product mix for your Council.

  3. Review the products and make adjustments in the Order (+ or −) column on the far right.

  4. Choose one of the following:

    • Save as Draft to return and edit later, or

    • Submit to send the order to your Council for approval.

  5. After submitting, the order status will show as Pending while your Council reviews it.

  6. Once approved, you will receive an email notification and can view your invoice in the system.

Important Invoice Information

Your unit places its order through your Council, and the invoice amount is owed to the Council, not Trail’s End®.

  • There is no upfront payment required.

  • Credits are automatically applied toward your invoice balance as your unit earns credits from the following:

    • Credit card sales

    • Online commissions

    • Cash to Credit® payments


How Do I Make Changes to My Unit Order?

Whether you can edit your order depends on its current status.


If Your Order Has Not Been Submitted

  1. Go to Orders from the main navigation menu.

  2. If you previously started the order, click on the order to view it.

  3. Make adjustments in the Order (+ or −) column.

  4. Click Save as Draft to continue editing later or Submit to send the order to your Council.


If Your Order Is Pending Approval

  1. Go to Orders from the main navigation menu.

  2. Click on the order.

  3. Select Move back to Draft to make changes.

  4. Make adjustments in the Order (+ or −) column.

  5. Click Save as Draft to continue editing later or Submit to send the order to your Council.

Note: Submitting a revised order will overwrite the previously submitted version.


If Your Order Is Approved

  • Once an order is approved by your Council, it can no longer be edited in the system.

  • If changes are still needed, please contact your local Council directly to see if adjustments are possible.


Viewing Order History

  1. Go to Orders from the main navigation menu.

  2. Click the order you want to view.

  3. To view previous years, change the 'Selling Campaign' dropdown menu in the main navigation menu to the desired year.


Delivery Option Not in List

This is a Council-managed setup item.

If a delivery isn't showing in the list, it's likely because your Council has not configured a distribution site for your unit for that delivery yet.

Contact your local Council for assistance so they can complete the setup.

Council leaders: Please note that you also will not be able to enter an order on behalf of the unit if the distribution site is not set.


How can my unit get inventory if we missed the order window?

Please consult with your Council. Many Councils have replenishment orders or methods to facilitate transfers between units. Your Council will know the best way for you to proceed.

Transfers are only possible within your Council. Do not attempt to transfer inventory between units from different Councils.

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