Online orders are placed at www.trails-end.com and ship directly from Trail’s End to the customer.
Note: If a Scout submitted a wagon sale order, the Scout receives the products from their Unit Leader and delivers them directly to the customer. If you need a status on a wagon sale order, the Scout who placed the order should check with their leader.
Option 1: Customers check their own order status
Customers can view their order status by logging into their account:
Visit https://trails-end.com
Click Sign In and select Consumer Account
Go to Order History
If a customer did not manually create an account, they should log in using the email address entered at checkout.
Note: Customers will also receive a shipping confirmation email with tracking information when their order ships.
Option 2: Scouts view a customer’s online order
Scouts can review online order status in the Trail’s End app or on the Trail’s End website.
You may see the following order statuses:
Paid – Order has been paid and is awaiting fulfillment
Received – Order is being packaged for shipment
Complete – Order has shipped
Processing – Order is awaiting processing, typically due to a pre-order item
(See: When will pre-order products be shipped?)
Option 3: Contact us for assistance
If you need additional help, please contact [email protected] and include the order number so we can assist you.