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Heroes and Helpers®: How it Works and How to Record a Sale

The Heroes and Helpers® program is a meaningful way for customers to support Scouts while giving back to the community. This guide explains how the program works, how to record sales, and how Trail's End Rewards® and commissions are earned.

Updated over a week ago

What Is Heroes and Helpers®?

The Heroes and Helpers program allows customers to send Trail's End® popcorn and snacks to:

  • Military personnel

  • First responders

  • Food banks and community organizations

When someone donates through Heroes and Helpers®, they are still supporting Scouts just like with any other product purchase.

The only difference:
Instead of shipping the product to the purchaser, Trail's End® ships it directly to a charitable organization to benefit the community.


How Does a Scout Record a Heroes and Helpers® Sale?

Heroes and Helpers® sales can be recorded in the Trail's End App® so Scouts earn credit and rewards for every sale.

Bonus: Scouts earn an additional 0.5 reward points for every $1 of Heroes and Helpers® sold.

Step-by-Step Instructions in the App

  1. Tap the Make a Sale button in the Trail's End App®.

  2. Tap Add Heroes and Helpers.

  3. Enter the sale amount.

    • You can use preset buttons for common amounts.

    • Tap Add Amount once the correct amount is entered.

  4. Add any additional products to the cart (if applicable).

  5. Tap the Cart button.

  6. Select a payment method:

    Card

    • Process credit card payments using Tap to Pay, a Square reader, or manual card entry.

    • Tap to Pay and Square readers support Apple Pay, Google Pay, contactless cards, and digital wallets.

    Customer Device

    • Share a checkout link via text or QR code.

    • Customers can pay using Apple Pay, Google Pay, Cash App Pay, or a credit card.

    Cash

    • Collect cash from the customer and record the sale.

  7. Complete the payment.

  8. On the confirmation screen, send a receipt via text or email.

  9. Choose New Sale or Back to Dashboard.

Note: To change or remove a Heroes and Helpers amount, tap Edit in the cart.


Do Scouts Receive Sales Credit and Trail's End Rewards® for Heroes and Helpers®?

Yes. Scouts earn both sales credit and reward points for Heroes and Helpers sales.

Reward Points

  • Card payments: 1.75 points per dollar

  • Cash payments: 1.5 points per dollar

Unit Commission

  • Units earn the same commission on Heroes and Helpers sales as they do on any other product.


Why Heroes and Helpers® Matters

Heroes and Helpers is a powerful way to:

  • Support local Scouts

  • Give back to military personnel, first responders, and families in need

  • Offer customers a meaningful way to contribute, even if they don't want popcorn themselves


Are Heroes and Helpers® Purchases Tax Deductible?

We recommend consulting your tax professional for guidance on the tax deductibility of Heroes and Helpers® purchases.

Here are some helpful details:

  • Approximately 70% of each purchase supports local Scouts.

  • This 70% is divided between the unit and the Council (the exact split varies by Council).

  • The remaining 30% covers the cost of the popcorn and snacks shipped to charitable organizations.

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