If your Square Reader is not working with the Trail’s End App, try the steps below.
✅ Note: If you are unable to use a Square Reader, you can still accept credit cards by manually entering card information in the Trail’s End App.
Tap to Pay Troubleshooting
If Tap to Pay is not working, please review the platform-specific guides:
Android: Tap to Pay Guide – Android
iPhone: Tap to Pay Guide – iPhone
General Troubleshooting (All Readers)
Start with these steps, as many issues are resolved here:
Confirm your device is supported.
Make sure all required permissions are enabled for the Trail’s End App.
Turn app permissions off, then back on again.
Update the Trail’s End App to the latest version.
Delete and reinstall the Trail’s End App.
Bluetooth Square Reader Troubleshooting
If you are using a Bluetooth Square Reader:
Turn Bluetooth off on your device, then turn it back on.
Forget the Square Reader in your phone’s Bluetooth settings.
Restart the Square Reader:
Hold the button for 10–15 seconds until the lights turn red.
Pair the reader again inside the Trail’s End App (not in phone Bluetooth settings).
Check if anyone else paired the reader to their phone and have them “forget” it as well.
Ensure the Trail’s End App has permission to access nearby devices.
Plug-In Square Reader Troubleshooting
If you are using a plug-in reader:
Confirm the Trail’s End App has access to your device’s microphone (required to detect the reader).
Remove your phone case and firmly plug in the reader.
Check the connector (headphone jack, USB-C, or Lightning port) for lint or debris and carefully clean it.
Wipe the reader’s metal connector with a cloth to remove residue.
Check for corrosion in the connector (green discoloration may indicate damage).
Clean the card slot using a card reader cleaning card or a folded paper towel.
Still Having Trouble?
If the issue continues:
Try accepting credit cards using Tap to Pay or manual card entry.
Contact Trail’s End Support at [email protected] with:
Device type (iPhone/Android)
Reader type (Bluetooth or plug-in)
Description of the issue
Steps you’ve already tried