If your Square Reader is not working with the Trail’s End App®, try the steps below.
✅ Note: If you are unable to use a Square Reader, you can still accept credit cards by manually entering card information in the Trail’s End App®.
Tap to Pay Troubleshooting
If Tap to Pay is not working, please review the platform-specific guides:
Android: Tap to Pay Guide – Android
iPhone: Tap to Pay Guide – iPhone
General Troubleshooting (All Readers)
Start with these steps, as many issues are resolved here:
Confirm your device is supported.
Make sure all required permissions are enabled for the Trail’s End App®.
Turn app permissions off, then back on again.
Update the Trail’s End App® to the latest version.
Delete and reinstall the Trail’s End App®.
Bluetooth Square Reader Troubleshooting
If you are using a Bluetooth Square Reader:
Turn Bluetooth off on your device, then turn it back on.
Forget the Square Reader in your phone’s Bluetooth settings.
Restart the Square Reader:
Hold the button for 10–15 seconds until the lights turn red.
Pair the reader again inside the Trail’s End App® (not in phone Bluetooth settings).
Check if anyone else paired the reader to their phone and have them “forget” it as well.
Ensure the Trail’s End App® has permission to access nearby devices.
Plug-In Square Reader Troubleshooting
If you are using a plug-in reader:
Confirm the Trail’s End App® has access to your device’s microphone (required to detect the reader).
Remove your phone case and firmly plug in the reader.
Check the connector (headphone jack, USB-C, or Lightning port) for lint or debris and carefully clean it.
Wipe the reader’s metal connector with a cloth to remove residue.
Check for corrosion in the connector (green discoloration may indicate damage).
Clean the card slot using a card reader cleaning card or a folded paper towel.
Still Having Trouble?
If the issue continues:
Try accepting credit cards using Tap to Pay or manual card entry.
Contact Trail’s End® Support at [email protected] with:
Device type (iPhone/Android)
Reader type (Bluetooth or plug-in)
Description of the issue
Steps you’ve already tried