Seasonal Shipping Policies
If your order includes chocolate items, it is a pre-order. It will ship when the weather is cooler to prevent melting during transit. Shipping for these items begins in cooler northern regions around mid October and gradually expands to other regions as temperatures allow, typically through mid-November. This ensures that your products arrive in the best possible condition.
Notification and Tracking Information
Once your order ships, you will receive a confirmation email containing tracking details. This allows you to monitor the progress of your shipment and estimate its arrival date. If you have not received this email, it is likely that your order has not yet been dispatched.
Handling Missing Items or Partial Deliveries
For large orders, items may be shipped in multiple boxes. In some cases, the shipper may provide only one tracking number for the entire order, which can result in boxes arriving on different days. If part of your order arrives and items appear to be missing, wait a few additional days for the remaining boxes to be delivered. If the rest of your order does not arrive after this period, you can report the missing items for further assistance.