Trail's End - Support
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FAQs - Online Selling
When will my credit card be charged for an online order?
Are my purchases on trails-end.com tax deductible?
Do you accept cancellations or returns?
Can I change the Scout or council that receives credit for my order?
How do I know if my order has shipped?
See all 17 articles
FAQs - Product & Nutritional Information
What's the shelf life of your products?
What is the Military Donation?
Is Trail's End packaging recyclable?
Which Trail's End products are GMO-free?
Popping Corn Cooking Instructions
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FAQs - General Inquires
Do you have an electronic copy or PDF version of the traditional order form?
Can I split my purchase between multiple Scouts?
Can you make changes to my order?
Trail's End Scholarship Program
I'm with the local council. Why can't I change a user's email or password?
See all 11 articles
FAQs - App
Can a unit leader sign into the Trail’s End App with their unit leader account?
Does a family with multiple Scouts need a separate Trail’s End Scout account for each Scout?
Can the same email address be used for multiple Trail's End accounts?
What do we do if a Scout sells with the paper order form?
How does the Trail’s End System automatically allocate storefront sales credit for Scouts?
See all 52 articles
FAQ - Unit Leader Portal
What's the benefit of defining the Scout's den and rank? Is this required?
When inventory is assigned to a Scout via the kernel portal, does it automatically appear in the Scout's app?
Where can I see a transaction log of inventory adjustments and transfers?
Why isn't there a "Popcorn Kernel" title under Unit Team Members?
Is there a way to see end of shift inventory balances as the unit leader?
See all 18 articles
FAQs - Scout Accounts General
Can I move a Scout to different Unit if they already have a sale attached/system won’t let me move my Scouts?
How do I add a goal to my online selling account?
How do I add or change my Scout's C/D/U?
How do I add pictures / videos to my online selling account?
How do I edit my Scout’s online selling account information? (Personal info/Login info/Unit info)
See all 12 articles
FAQ - Trail's End Rewards
Do Scouts need a registered account in order to receive TE Rewards?
What does the unit leader need to do to submit Trail's End Rewards?
Where can I get more information about Trail's End Rewards and the different reward tiers?
Can I recall my Trail's End Rewards submission for my unit?
How does a Scout claim their Trail's End Rewards Amazon.com gift card/code?
App + Website Documentation
App Release Notes
Website Release Notes
Week of Sept. 19