Trail's End - Support
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Trail's End App
Can multiple Scouts share an online selling account?
Can a Unit Leader sign into the Trail’s End App with their Unit Leader account?
Can the same email address be used for multiple Scout accounts?
What do we do if a Scout sells with the paper order form?
How can parents/leaders take credit card sales at a Show & Sell if the App is just for Scouts?
See all 54 articles
Trail's End Scout Accounts - General Questions
Can I move a Scout to different Unit if they already have a sale attached/system won’t let me move my Scouts?
How do I edit my Scout’s online selling account information? (Personal info/Login info/Unit info)
How do I add or change my Scout's Council, District, or Unit?
How do I add a goal to my online selling account?
How do I share my Scout online selling page?
See all 14 articles
Trail's End Unit Leader Accounts - General Questions
How do I place my unit's popcorn order?
As the unit leader, can I add Scouts on my own?
How does our unit receive credit card sales taken through the app? / How does our unit receive online commissions?
How do I change an order from delivered to undelivered or vice versa?
How do I invite families with more than one Scout?
See all 42 articles
E commerce / Online Selling
How long does it take for my order to ship?
What is Online Direct? Is my Council offering Online Direct?
Are my purchases on trails-end.com tax deductible?
How is online direct in the app different from the online store at TE.com?
Can I change the Scout or council that receives credit for my order?
See all 22 articles
Trail's End Rewards
What does the unit leader need to do to submit Trail's End Rewards?
Do Scouts need a registered account in order to receive TE Rewards?
How does a Scout claim their Trail's End Rewards Amazon.com gift card/code?
Where can I get more information about Trail's End Rewards and the different reward tiers?
Can I recall my Trail's End Rewards submission for my unit?
See all 8 articles
Product & Nutritional Information
What is the American Heroes Donation?
What's the shelf life of your products?
Popping Corn Cooking Instructions
Where can I view product nutritional information?
Do your microwave popcorn bags contain PFOA?
Trail's End Scholarship Program
Can you make changes to my order?
Do you have an electronic copy or PDF version of the traditional order form?
Can I split my purchase between multiple Scouts?
I forgot my password / username. What should I do?
See all 18 articles
What happens to my Scout’s existing Scholarship funds?
I forgot to submit my XXXX year sales. Can I submit them now?
How long do I have to submit 2019 sales for Scholarship?
Why is the Scholarship program being discontinued?
Can my Scout have their Scholarship money paid out early?
See all 7 articles
App + Website Documentation
App Release Notes
Website Release Notes
Week of Sept. 19