Trail's End - Support
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Trail's End App
Does a family with multiple Scouts need a separate Trail’s End Scout account for each Scout?
UPDATE - Device Not Authorized Error
Can a unit leader sign into the Trail’s End App with their unit leader account?
How does the app work? INSTRUCTIONAL VIDEO ENCLOSED.
Can the same email address be used for multiple Trail's End accounts?
See all 49 articles
Trail's End Scout Accounts - General Questions
Can I move a Scout to different Unit if they already have a sale attached/system won’t let me move my Scouts?
How do I edit my Scout’s online selling account information? (Personal info/Login info/Unit info)
How do I add or change my Scout's C/D/U?
How do I add a goal to my online selling account?
How do I share my Scout online selling page?
See all 13 articles
Trail's End Unit Leader Accounts - General Questions
How do I place my unit's popcorn order?
As the unit leader, can I add Scouts on my own?
How does our unit receive credit card sales taken through the app? / How does our unit receive online commissions?
What's the benefit of defining the Scout's den and rank? Is this required?
I need help understanding cash and inventory management. INSTRUCTIONAL VIDEO ENCLOSED.
See all 39 articles
E commerce / Online Selling
How do I know if my order has shipped?
Are my purchases on trails-end.com tax deductible?
Can I change the Scout or council that receives credit for my order?
Do you accept cancellations or returns?
When will my credit card be charged for an online order?
See all 17 articles
Trail's End Rewards
What does the unit leader need to do to submit Trail's End Rewards?
Do Scouts need a registered account in order to receive TE Rewards?
How does a Scout claim their Trail's End Rewards Amazon.com gift card/code?
Where can I get more information about Trail's End Rewards and the different reward tiers?
Mt. Adventure Rewards - How it works
See all 6 articles
Product & Nutritional Information
Is my product expired? Best By spacing issue.
Popping Corn Cooking Instructions
Which Trail's End products contain gluten?
What is the Military Donation?
Which Trail's End products are GMO-free?
See all 13 articles
Trail's End Scholarship Program
Can you make changes to my order?
Do you have an electronic copy or PDF version of the traditional order form?
Can I split my purchase between multiple Scouts?
I forgot my password / username. What should I do?
See all 15 articles
What happens to my Scout’s existing Scholarship funds?
I forgot to submit my XXXX year sales. Can I submit them now?
How long do I have to submit 2019 sales for Scholarship?
Why is the Scholarship program being discontinued?
Can my Scout have their Scholarship money paid out early?
See all 8 articles
App + Website Documentation
App Release Notes
Website Release Notes
Week of Sept. 19