Situation 1: A Scout has two accounts, and sales are on the wrong one
This can happen when a Scout ends up with duplicate accounts and sales get recorded under the account that isn't the one you want to keep.
Storefront
Account A signed up for a shift, but Account B recorded sales at a Storefront. All sales would be individual since the Account recording them was not signed up for a shift.
If your unit has a storefront split >
Assign both accounts to the storefront shift
The unit leader can convert the individual sales to the correct storefront shift.
Once all sales are in the Storefront, remove the incorrect/duplicate account from the shift.
Once that incorrect/duplicate Scout has no sales (and no other activity), the unit leader can remove them from the unit's roster.
If your unit does not have a storefront split > Chat with our support team for assistance. Only a human support agent will be able assess the situation and determine best resolution.
Individual
If the sales are individual Scout sales > Chat with our support team for assistance. Only a human support agent will be able assess the situation and determine best resolution.
Situation 2: A sale needs to move to a different Scout or shift
An example would be when an arriving Scout has trouble logging into the app during a shift change, and the previous shift ends up recording a sale that everyone agrees should be credited to the incoming Scout or shift.
If your unit has a storefront split >
Assign both Scout to the storefront shift that the sale should be on.
The unit leader can mave the sale from one shift to another.
Once all sales are in the Storefront, remove the incorrect/duplicate account from the shift.
Once that incorrect/duplicate Scout has no sales (and no other activity), the unit leader can remove them from the unit's roster.
If your unit does not have a storefront split > Chat with our support team for assistance. Only a human support agent will be able assess the situation and determine best resolution.
Situation 3: A sale got recorded under a sibling's account
This comes up when a parent manages two Scouts and doesn't realize they are logged in to the wrong one.
If the sales are in the same unit, see Situation 2 above.
If the sales are in different units, sales cannot be moved between units. You can refund any cash sales and record them on the correct account.