How do I refund a storefront sale?

Modified on Mon, 04 Mar 2024 at 12:48 PM

In the Unit Leader portal: 

1. Click Storefront.

2. Click Manage.

3. Locate the Storefront, click the down arrow at the bottom.

4. Click View Orders.

5. Click Refund next to the order that needs to be refunded.

Note: Leaders can refund cash sales anytime during the selling season. Credit card sales can be refunded the same day or the next day. If a refund is needed after that time, please contact support@trails-end.com.


As a Scout/parent, log into the app:

1. Click Storefronts.

2. Select Orders icon in the lower left corner.

3. Tap on the order that needs to be refunded.

4. Select Refund Order in the lower right.

Note: Storefront sales must be refunded the same day the sale was recorded. If a refund is needed after that time, please contact support@trails-end.com.

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