What to Do If a Scout Has Multiple Accounts
Why this matters
Each Scout should have only one account. If a Scout has multiple accounts, their sales may be split across accounts, which can result in:
Incorrect reward levels
Lost or reduced rewards
Inaccurate sales tracking
What to do
If you discover a Scout has multiple accounts:
Contact [email protected] as soon as possible.
Include the Scout’s usernames (if known) and indicate which username should be kept.
⚠️ Important: In some situations, accounts cannot be merged later in the season. The earlier this is reported, the better.
Tips to prevent duplicate accounts
Remind Scouts to reuse their existing username from previous years.
Share usernames with families when needed (leaders can view usernames in Unit Info → Scout Roster).
Communicate clearly:
✅ One account per Scout
❌ No multiple accounts per Scout
💡 Note: Multiple contacts can be added for Multi-Factor Authentication (MFA) so parents or guardians can help Scouts log in and record sales. See: Adding Additional Contacts for Multi-Factor Authentication (MFA)
A Scout Has an Account but Is Missing from the Scout Roster
If a Scout has registered but does not appear in your unit roster, the most common cause is that the Scout selected the wrong unit type (pack, troop, crew) or unit number.
What to do
Ask the Scout or parent to verify the unit on their account.
If needed, have them update their unit information.
➡️ For step-by-step instructions, see: How do I move a Scout to a new unit?
If the issue is not resolved
If the Scout still does not appear in your roster, contact [email protected] and include:
Scout’s username (if known)
Council, district, and unit