Should I call to confirm the stores reserved through Trail's End?

Modified on Wed, 13 Mar 2024 at 06:25 PM

Stores that book with Trail's End storefronts are promised one point of contact for the season. This arrangement streamlines the process for them and allows for the most efficient method for Scouts to sell at their location. In order to protect the relationships with the stores and not burden them with additional contacts, unit leaders should NOT contact the stores to confirm. 


Trail's End confirms all arrangements as follows:


For Stores with external email information:

  • An email confirmation is sent at the time of booking and at the time the hours are loaded in the system. 
  • Follow up reminders are sent to store managers 6 weeks and 3 weeks in advance of the beginning of sales.
  • A complete schedule is emailed to the store manager 1 week prior to the first storefront sale date. This schedule shows which units are signed up and includes the unit leader contact information. 


For stores with no external email information:

  • Reservations are confirmed via phone in June, prior to us loading the schedule. 


The scheduling plans are also shared with your Council. 


Should you have questions or issues, there is a storefront support help button located on the reservation page for your convenience. Or contact us at support@trails-end.com.


 

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