What to Do If Scouts Have Multiple Accounts

Modified on Mon, 15 Jul at 12:03 PM

Why it is important

Each Scout should have only one account so that they can receive the appropriate reward tier. They will likely receive less rewards if sales are split between multiple accounts.  

What to do

It's important to catch this as early as possible and contact us to merge the accounts. In certain situations, it will become impossible for us to merge the accounts. We highly recommend leaders watch for duplicate accounts throughout the season. Please include which username to keep if the parents have a preference. 

Tips to avoid multiple accounts 

  1. Remind Scouts that they can use the same username from previous years
  2. Send them their username if needed, which a leader can see under Unit Info > Scout Roster
  3. Communicate to the unit that accounts are one Scout per account and one account per Scout

Note: Multiple contacts can be added to the Multi Factor Authentication list so that they can login when helping the Scout record sales. Please see How can I add additional contacts for MFA?

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