I have Scouts on my roster with multiple accounts, what should I do?

Modified on Wed, 03 Apr 2024 at 01:32 PM

As a unit leader, please communicate early and often that the accounts are per Scout (not per parent). Note: Multiple contacts can be added to the Multi Factor Authentication list so that they can login when helping the Scout record sales. Please see this article.

It's very important to catch this as early as possible and contact us to merge the accounts. In certain situations, it will become impossible for us to merge the accounts. Watch for this throughout the season and contact us or have the parents contact us at support@trails-end.com to merge them. 

Please include which username to keep if the parents have a preference. 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article