Why can't I submit my unit's Trail's End Rewards?

Modified on Fri, 05 Apr 2024 at 02:11 PM

Please see What steps must I take to submit Trail's End Rewards?


The following issues may prevent a unit from submitting rewards:


 

Total Sales exceed Total Ordered+Online Sale
Please click article for more information
Pending transfer
If you have a pending transfer, the receiving unit will need to accept or reject it prior to submitting rewards.
"Scout id not found or invalid" error message
This message means a Scout in your unit that has sales has gone inactive. Please reach out to Support for help with this issue.
Pending Payment
You will be able to submit the rewards, however you will see a blue banner showing "Pending Payment" if you need to make a payment to your Council before your rewards will process.
Error on a particular ScoutOnce a Rewards Order is submitted, only sales occurring after the order submission date can be adjusted. If you are receiving an error on a particular Scout, their sales have changed since the last submission. You won't be able to resubmit unless you restore the sales figures to their previously submitted levels.
Passed the deadline to submitReward submissions for the previous year cannot be submitted on or after April 1st. 

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