Please see What steps must I take to submit Trail's End Rewards?
The following issues may prevent a unit from submitting rewards:
| Total Sales exceed Total Ordered+Online Sale | Please click article for more information |
| Pending transfer | If you have a pending transfer, the receiving unit will need to accept or reject it prior to submitting rewards. |
| "Scout id not found or invalid" error message | This message means a Scout in your unit that has sales has gone inactive. Please reach out to Support for help with this issue. |
| Pending Payment | In some cases, you will be able to submit the rewards, however you will see a blue banner showing "Pending Payment" which indicates you need to make a payment to your Council before your rewards will process. |
| Error on a particular Scout | Once a Rewards Order is submitted, only sales occurring after the order submission date can be adjusted. If you are receiving an error on a particular Scout, their sales have changed since the last submission. You won't be able to resubmit unless you restore the sales figures to their previously submitted levels. |
| Passed the deadline to submit | Reward submissions for the previous year cannot be submitted on or after April 1st. |
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