A Scout has a registered account but is missing from the Scout Roster.

Please have the Scout or parent check to ensure the Scout is registered to the correct unit type (pack/troop/crew) and number.

If needed, the Scout can update their unit information.  

Trail’s End App

1. Tap the gear icon in the upper right corner of the app.
2. Tap the Edit button by your Scout’s name.
3. Go to the Unit section and tap the ‘Change Unit’ button.
4. Enter the Unit Code for your new unit. Your unit leader can share this code with you. Tap ‘Continue’ to update your unit.

Trail’s End Portal

1. Select the down arrow next to the Scout name and profile picture in the upper left corner. Click the ‘Change Unit’ option.
2. Select the new unit the Scout will be moving to. You can also update the Council and District if needed. Click ‘Save’ to update the unit.

If this does not resolve the issue, please send the Scout's username and Council, district, and unit to support@trails-end.com so we can investigate further.