Please have the Scout or parent check to ensure the Scout is registered to the correct unit type (pack/troop/crew) and number.
If needed, the Scout can update their unit information.
In the app, go to 'Settings' and then 'Change Unit'.
On the website (https://portal.trails-end.com/), click the down arrow under the profile picture and click 'Change Unit'.
If this does not resolve the issue, please send the Scout's username and Council, district, and unit to [email protected] so we can investigate further.
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