How do I check the status of my customer’s online order?

Modified on Tue, 1 Apr at 4:24 PM

Online orders are those submitted at www.trails-end.com with direct shipping from Trail's End to the customer. Note: If you submitted a wagon sale order for your customer, the Scout obtains the products to fulfill wagon sale orders from your Unit Leader and delivers to the customer.

For Online Orders

Option 1: Your customer can check the status of their own order, please see: How can I check the status of my order? They will also receive a shipping confirmation when their package ships.

Option 2: You can review the status in your app or on the website. The following statuses can be seen:

Complete: Order is complete/has shipped.
Paid: Order has been paid and is awaiting fulfillment processing.
Received: Order is in the process of being packaged to ship.
Processing: Order is awaiting processing, typically because it has a pre-order item in it. Please see When will pre-order products be shipped?

Option 3: Contact us with the order number for more information.