As a Scout, on the app:
Option 1: Use the Forgot Password option on the login screen.
- Input your username
- Select 'Forgot username/password?' at the bottom of the screen
- Select your recovery method
- Input either your email address or phone number (must match what is on the account)
- Tap 'Reset Password'
Option 2: Change password under Account Info
- Click the three lines in the upper left
- Go to 'Settings'
- Go to 'Account Info'
- Go to 'Sign In Info'
- Input the new password in both boxes
- Tap 'Change Password'
As a Leader or a Scout, on https://portal.trails-end.com/:
Option 1: Use the Forgot Password option on the login screen.
- Select 'Forgot Password'
- Select your recovery method
- Input either your email address or phone number (must match what is on the account)
- Click 'Reset Password'
Option 2: Change password under Account Info
- Click the down arrow under the Scout's name
- Go to 'Account Info'
- Go to 'Sign In Info'
- Input the new password in both boxes
- Click 'Update Password'
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