Troubleshooting for Leader Accounts:
- Confirm your username by using the forgot username/password option on the login screen.
- Reset your password using the forgot username/password option on the login screen. Make sure you have at least 8 characters with one uppercase letter, one lowercase letter and one special character.
- When using forgot username/password, the email address or phone number you use for the reset must match the account.
- Leaders must login on a web browser (the app is for Scouts only).
- Please ensure you are attempting to login in at the correct URL: https://portal.trails-end.com/login
- If you are having trouble receiving the multi factor authentication code, please see I did not receive my Multi-Factor Authentication code.
- Make sure you do not have caps lock on.
- Try typing in your password and not allowing the use of a password that was saved on your browser or password manager.
- Try a different browser
- Clear your browser cache
- Try from a different device
- Reboot your device
- If on your phone on Wi-Fi, try turning it off. If not on Wi-Fi, try turning it on.
- If you are using VPN, disable it and try logging in again.
If the problem persists, please contact us at support@trails-end.com.
Please include:
- Username
- Council, district, and unit you are with (include previous if recently changed)
- Any error messages received
- Details of login attempts
- Steps tried from the above list, with notes on outcomes
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