I received an error to contact Customer Service when attempting to claim my reward.

Modified on Tue, 7 May at 11:17 PM

In most cases, doing the following will resolve the issue:

In the app: Click Rewards > click Gift Cards > click Email Gift Card History.

On the Website: click Rewards > scroll to the bottom > click Email Gift Card History.

You will receive an email. Click the 'Download Gift Card History' to retrieve your new code. The code will be in Column C. 

Tip: Check spam/junk folders.

Tip: The email will go to the email address on the account.

Tip: Gift card links are time sensitive, however you can always request a new Gift Card History be sent.

If you need further assistance, please contact us at suppport@trails-end.com with your username and a description of the issue you encountered.

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