I received an error to contact Customer Service when attempting to claim my reward.

Modified on Tue, 7 May at 11:17 PM

In most cases, doing the following will resolve the issue:


In the app: Click Rewards > click Gift Cards > click Email Gift Card History.



On the Website: click Rewards > scroll to the bottom > click Email Gift Card History.



You will receive an email. Click the 'Download Gift Card History' to retrieve your new code. The code will be in Column C. 


Tip: Check spam/junk folders.

Tip: The email will go to the email address on the account.

Tip: Gift card links are time sensitive, however you can always request a new Gift Card History be sent.



If you need further assistance, please contact us at suppport@trails-end.com with your username and a description of the issue you encountered.



Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article