I received an error to contact Customer Service when attempting to claim my reward.

Modified on Tue, 01 Aug 2023 at 02:24 PM

In most cases, doing the following will resolve the issue:

In the Trail's End Scout app - click Rewards - click Gift Cards - click Email Gift Card History. 

On the Trail's End Website - click Rewards - scroll to the bottom - click Email Gift Card History

You will receive an email; click the "Download Gift Card History" and find your code in the attached report. 

Tip: The email will go to the email address on the account.

If you need further assistance, please contact us at suppport@trails-end.com with your username and a description of the issue you encountered.

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