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Log in Id not valid

I keep getting an error code that our user id is not valid but I have confirmed what it is via the forgot user name link, and even tried to reset our password just in case. But it will not accept his user name. How can I get in our account?
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I’m experiencing the same issue. I continue receiving an error code stating my username is invalid and the forgot password link states my username does not exist. How can I fix my account be fixed?
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