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Managing Storefront Sales as a Leader

Managing storefront sales involves three main responsibilities: handling cash, managing inventory, and correcting or moving sales when needed. This guide walks unit leaders through the most common tasks and best practices.

Updated this week

Managing Storefront Cash

When Scouts record cash sales at a storefront, the cash is listed as due from the site, not due from the Scout.

At the end of a shift, Scouts have two options:

Option A: Cash to Credit
Scouts can use the Cash to Credit feature to settle the amount due. See Cash to Credit: Quick Guide for Parents & Scouts

Option B: Turn in the Cash
Scouts give the cash to their leader. For storefront sales, this often means placing the cash in the designated cash box that will be returned to the leader.

Always follow your unit’s specific instructions for handling cash.


As a Leader, You Have Two Options to Settle Cash Due:

Option A: Cash to Credit

Leaders can use Cash to Credit when closing out the storefront using the Closeout Guide. See Using Cash to Credit

Option B: Record the Cash Collected

Steps to record cash collected:

  1. Go to Manage Storefronts™.

  2. Find the store you want to manage.

  3. Click the down arrow beneath the store.

  4. Select Manage Cash.

  5. Choose Cash Due from Site.

  6. Enter the amount of cash received.

  7. Click Submit.


Starting Cash (Before the Storefront)

You can enter starting cash by using Cash Adjustments:

  • The first cash adjustment entered becomes the starting cash.

  • If you enter starting cash, you must also collect it later in the Cash Due from Site line at the end of the day.


How to Make a Correction

If you accidentally enter the wrong amount (for example, $105 instead of $100), entries cannot be deleted.

To fix the error, you can:

Option 1: Enter a Negative Amount

  • Enter -$5 in the Cash Due from Site field.

Option 2: Use Cash Adjustments

  • Enter +$5 in Cash Adjustments to balance the overreported amount.

💡 Helpful note:

  • A positive cash adjustment is subtracted from the total collected or added to Cash Due from Site.

  • A negative cash adjustment is subtracted from Cash Due from Site.


Managing Storefront Inventory

Recommended Process

  1. Transfer inventory going to the storefront.

  2. Go to Manage Storefronts™.

  3. Find the store and click the down arrow.

  4. Click the Inventory button.

  5. Enter quantities for each item and select From Unit.

  6. Click Adjust/Transfer.

Once transferred:

  • Scouts and parents can see the inventory in the app.

  • Scouts should record all sales in the app.

  • At the end of the shift, close out the storefront using the Closeout Guide.


Can I Move a Storefront Sale to a Different Shift?

Yes, if the sale was recorded in the wrong shift on the same date.

Steps:

  1. Go to Manage Storefronts™.

  2. Find the store with the sale.

  3. Click the down arrow.

  4. Select View Orders.

  5. Click the arrow next to the order.

  6. Select Change Shift.

Important: The Scout must be assigned to both shifts before you can move the sale. If needed, you can remove the Scout from the incorrect shift after moving the sale.


How Do I Convert a Storefront Sale to a Wagon Sale (or Vice Versa)?

Convert a Storefront Sale to a Wagon Sale

  1. Go to Manage Storefronts™.

  2. Find the store with the sale.

  3. Click the down arrow.

  4. Select View Orders.

  5. Click the order.

  6. Click Convert to Wagon Order, then confirm.


Convert a Wagon Sale to a Storefront Sale

  1. Ensure the Scout is signed up for the correct storefront shift (must be the dame date).

  2. Go to the Scout on your dashboard and click the arrow.

  3. Select View Orders.

  4. Find the order.

  5. Click the order.

  6. Click Convert to Storefront Order, select the shift, and confirm.


Where Can I See a Log of Cash and Inventory Adjustments?

We recommend exporting a Sales Report for each storefront site at the end of the day.

Steps:

  1. Go to Manage Storefronts™.

  2. Locate the site and click the down arrow.

  3. Select Reporting.

  4. Export the Sales Report.

This report shows:

  • Beginning inventory

  • Items sold

  • Adjustments made

  • Remaining inventory


Previous Year

The Storefront Management and Storefront Reservations sections are only available for the current year.

If you need information from a previous year, you can find storefront data in your reports, including:

  • Sales Transaction Detail Report - details of all sales

  • Master Shift Report - details of shift sign-ups

These reports provide historical storefront details such as shifts, sales, and participation.


What Supplies Should I Have for Storefront Sales?

Recommended Essentials

  • Scouts in uniform

  • Inventory averaging $300–$500 per sales hour

  • Trail’s End App (updated) on charged devices

  • Table and tablecloth

  • Banner (printable image available in training section of leader portal)

  • Small bills for change

  • Cash box or envelope


Helpful Extras Shared by Leaders and Parents

  • Square reader (optional)

  • Extra battery packs

  • Storefront games (e.g., Storefront Bingo)

  • Information packet for parents, including:

    • Scheduling agreement (if Trail’s End booked)

    • Store manager contact info (if unit booked)

    • Unit leader contact info

    • Tap to Pay guides

    • Sample sales script

    • Daily schedule with contacts

    • Rewards flyer

    • Storefront etiquette guidelines


Not Recommended

  • Donation jars

  • Signs with prices

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