The Trail’s End system is designed to help Scouts track their own deliveries for Scout (Wagon) Sales. Correctly marking sales as Delivered or Delivering Later ensures Scouts know who still needs product and helps leaders manage inventory accurately.
What Does Delivered vs. Undelivered Mean?
When recording a Scout Sale, there are two delivery options:
Delivered (Delivering Now)
The Scout has the product on hand
The product is given to the customer at the time of sale
The sale should be marked Delivered
Undelivered (Delivering Later)
The Scout is taking an order
The product will be delivered at a later time
The sale should be marked Delivering Later
This allows Scouts to track which customers still need deliveries and helps leaders understand which Scouts need inventory.
Who Should Update Delivery Status?
Scouts
Scouts should update delivery status themselves whenever possible
This helps them learn responsibility and keep track of their own deliveries
Unit Leaders
Leaders generally should not routinely change delivery statuses, since this feature is meant for Scout tracking. However, leaders may update delivery status when needed:
If a Scout has delivered the product but forgot to mark it
If a Scout marked an item delivered but does not yet have inventory
Correcting delivery status helps keep inventory accurate and avoids system issues.
How Delivery Status Affects Inventory
Delivery status is closely tied to inventory tracking:
When a Scout marks an item delivered, it is subtracted from their Scout inventory.
An undelivered item does NOT impact inventory.
If a Scout marks an item Delivered but the leader has not transferred inventory to that Scout in the system, it will appear as negative inventory
If an item is marked Undelivered, it signals the leader that inventory is needed
For more detail, see Managing Scout Inventory.
How Scouts Change Delivery Status
Scouts can update delivery status for Scout Sales in the current selling year using the app or the portal.
Important:
Scouts can only change delivery status before 12/31.
Trail’s End App
Tap Orders from the app dashboard
If you have undelivered orders, this section will appear orange
Tap the order you want to update
Tap Options in the upper right corner
Select Update Delivery Statuses
Check items you are now delivering (or uncheck items that should be undelivered)
Tap Confirm to save changes
Trail’s End Portal
Log in at https://portal.trails-end.com
Navigate to the Wagon page
Scroll to Wagon Sale Orders
Click Change Delivery next to the order
Check or uncheck items as needed
How Unit Leaders Change Delivery Status for a Scout
Unit Leaders can update delivery status from the leader portal.
Log in at https://portal.trails-end.com
Find the Scout on your Dashboard
Click the arrow next to the Scout’s name and select View Orders
Click the arrow next to the order
Check or uncheck the box next to each item to update delivery status
Viewing Customer Addresses for Undelivered Orders (App)
Scouts can store and view customer addresses for orders that will be delivered later.
Tap Orders in the app
Select the order (orders with details will show the customer name)
Scroll to the Customer section
View the address or tap it to get directions
How to Filter for Undelivered Orders
To quickly see which orders still need delivery:
Tap the Filter icon in the upper right corner of the Orders screen
Filter by Undelivered / Partially Delivered
Additional filters include:
Storefront
Scout Sales
Complete
Refunded
Credit Card
Cash