Individual Sales (also known as Wagon Sales) are in-person sales made directly to customers. These sales can be entered by youth/parents or Unit Leaders using the Trail’s End App or the Trail’s End Portal, depending on the situation.
How Youth or Parents Enter an Individual Sale
Individual Sales can be entered using either the Trail’s End App or the Trail’s End Portal.
Note: The app supports credit card and mobile payments, while the portal is used for cash sales only.
Entering a Individual Sale in the Trail’s End App
Open the Trail’s End App and tap 'Make a Sale' from the dashboard.
You may be prompted about a storefront shift:
If you are selling on a day with no storefront shifts, you’ll immediately go to the Products screen.
If you have storefront shift(s) that is scheduled for more than one hour away, you’ll see a pop-up recommending an Individual sale. Tap ‘Continue with Wagon Sale.’
If you have a storefront shift that is scheduled for now or within an hour, you’ll see a pop-up recommending the storefront shift. Tap the ‘Change’ button and select ‘Wagon Sale’. Tap ‘Continue with Wagon Sale.’
Add products to the cart.
For Heroes & Helpers, tap the Heroes & Helpers button and enter the amount.
Tap the Cart icon to review the order.
Set the delivery method for each item:
Delivering Now – You have the product and are giving it to the customer now.
Delivering Later – You will deliver the product later.
Note: You are responsible for delivering the product. If you want Trail’s End to ship it, use Online Sales instead. Please see How do Online Sales Work?
Select a payment method:
Card – Used to process a credit card payment. If your device is compatible, you can use Tap to Pay. Alternatively, you can use a Square reader or enter the card manually. (Tap to Pay and Bluetooth Square readers support Apple Pay, Google Pay, contactless, and chip cards).
Customer Device – Share a cart link or QR code for the customer to check out on their own device. Be sure the customer shows you the approval screen at the end of the transaction.
Cash – Track a cash payment.
If you select delivering later, you will be prompted to enter delivery information.
Complete the sale and optionally send a receipt by text or email.
You can then choose to make a ‘New Sale’ or go ‘Back to dashboard.’
Entering a Individual Sale on the Trail’s End Portal (Cash Only)
Log in at https://portal.trails-end.com
Select Wagon from the left navigation.
Click 'Record Wagon Sale'.
Enter customer information and product quantities.
Mark delivery status:
Check 'Mark Delivered' if the product is given now.
Uncheck if it will be delivered later.
Click 'Record Sale'.
Important: Credit card sales cannot be entered on the portal - the app is required.
What If a Youth or Parent Does Not Have a Phone?
That’s okay. Youth may log sales on paper and enter them later using a computer.
To enter the sale later: See above
Note: Credit card sales must be entered at the time of sale using the app.
How Unit Leaders Enter an Individual Sale for a Youth
Unit Leaders can record Individual Sales on behalf of youth using the leader portal.
Log in at https://portal.trails-end.com
Find the youth on your dashboard.
Click the shopping cart next to the youth's name.
Enter customer information and product quantities.
Click Record Sale.
In most cases, youth enter their own sales. This option can be helpful when assisting youth with technology issues or for correcting records.
How to Enter Individual Sales After January 1 (Previous Season)
The selling season resets on January 1, but cash Individual Sales for the prior season can still be entered by leaders.
Log in to the leader portal.
Change the year in the upper right to the previous season.
Find the youth on the dashboard.
Click the shopping cart next to the youth's name.
Enter the sale details.
Click Record Sale.
Important Notes:
Sales for a previous season cannot be entered in the app.
All sales must be entered by March 30 for the season.
Is there an option to mark an order as unpaid or payment due?
It is best practice to require payment at the time of the order. There is no functionality to mark unpaid orders. If your unit allows this, we suggest putting "unpaid" in the customer's name field.
How do I find the customer's address when I'm ready to deliver?
In the Trail's End App, Tap Orders
Tap the filter icon in the top right to select orders that are undelivered.
Tap on the order to see the customer details.
Note: the app only shows orders for the current year. If you are delivering orders from a previous year, you will need to login on the website and pull the report called Wagon Order Summary.