Trail's End Scout Accounts - General Questions

Can I move a Scout to different Unit if they already have a sale attached/system won’t let me move my Scouts?
Currently, Scouts with sales attached to their account cannot change their unit. Our team is currently working on this functionality to ensure that if a Sco...
Thu, 15 Aug, 2019 at 11:29 AM
How do I edit my Scout’s online selling account information? (Personal info/Login info/Unit info)
Once logged into your Scout www.trails-end.com account, click the down arrow underneath the Council, District, and Unit in the upper left hand corner and th...
Wed, 4 Sep, 2019 at 9:01 AM
How do I add or change my Scout's C/D/U?
Once logged into your Scout www.trails-end.com account, click ‘Manage Page’ on the left-hand menu. Here you will find drop down menus to customize your Onli...
Thu, 15 Aug, 2019 at 11:30 AM
How do I add a goal to my online selling account?
Once logged into your Trail’s End Scout account, click Rewards from the navigation menu. Set your goal by clicking the reward tier or prize image (TE Reward...
Thu, 15 Aug, 2019 at 11:29 AM
How do I share my Scout online selling page?
Once logged into the Scout www.trails-end.com account, there’s a ‘Share Your Page’ section in the upper left-hand corner of the dashboard. You can share you...
Thu, 15 Aug, 2019 at 11:33 AM
How do I add pictures / videos to my online selling account?
Once logged into your Scout www.trails-end.com account, click ‘Manage Page’ on the left-hand menu. Here you will find drop down menus to customize your Onli...
Thu, 15 Aug, 2019 at 11:30 AM
How do I find my Scout Code?
Once logged into your Scout www.trails-end.com account, the Scout Code is displayed under your profile picture on the left-hand side. Your Scout Code is als...
Thu, 15 Aug, 2019 at 11:31 AM
How do I update my Scout’s profile picture?
Once logged into your Scout’s www.trails-end.com, click the down arrow underneath the Council, District, and Unit in the upper left-hand corner and then cli...
Thu, 15 Aug, 2019 at 11:35 AM
How do I view my Scout’s online orders from last year (2018)?
Online sales from prior years are not currently visible within a Scout's Trail's End account. We apologize for the inconvenience.
Thu, 15 Aug, 2019 at 11:35 AM
I can't move a Scout from one unit (Pack, Troop, etc) to another because he has orders and/or storefront shifts on the account.
Please email support@trails-end.com with both usernames so we can work with IT to resolve.
Mon, 26 Aug, 2019 at 5:30 PM