Trail's End Unit Leader Accounts - General Questions

When does our sale begin? / When is the kickoff date?
Sale dates vary by Council across the country. Please contact your local Council directly for more information and best help. 
Sun, 31 Jan, 2021 at 5:31 PM
How do I add additional team members?
To add a new Team Member, you will login to your www.trails-end.com Unit Leader account and go to the ‘Unit Info’ tab on the left hand navigation menu. In t...
Tue, 2 Feb, 2021 at 7:08 PM
When and where do I pick up my unit's popcorn order from council?
Pick up dates and locations will vary by council across the country. Please contact your local council directly for more information and best help.
Sun, 31 Jan, 2021 at 5:33 PM
When using the Invite Scouts feature, can I bulk upload/import names and emails instead of typing one-by-one?
Not at this time. We are looking into this functionality in the future but at this time they will need to be entered manually. We recommend copying and pasti...
Wed, 14 Aug, 2019 at 12:36 PM
How do Scout storefront hours get recorded/calculated? Can we edit that as a unit leader if someone doesn’t show up?
Scout hours are calculated based off shift registrations. You can add and remove Scouts from shifts to manage those hours, but you cannot directly edit hour...
Mon, 27 Jul, 2020 at 9:40 AM
Is there a way to see end of shift inventory balances as the unit leader?
Yes, there is a Sales Summary report the unit leader can download at the end of each day from their portal on www.trails-end.com. You can find this by going...
Mon, 27 Jul, 2020 at 9:41 AM
Where can I see a history of adjustments to my unit's order, including transfers and returns?
You can view adjustments to your unit's order by downloading your unit invoice. There will be a column on your invoice for adjustments which includes t...
Mon, 27 Jul, 2020 at 9:43 AM
How to Refund storefront sale as a UNIT LEADER
1.    Click Storefront Management from the left navigation menu. 2.    Find the storefront that has the order that needs refunded     3.    Click on the a...
Mon, 27 Jul, 2020 at 9:47 AM
How do I delete a unit team member/user?
To delete a user, login to your www.trails-end.com Unit Leader account and go to the ‘Unit Info’ tab on the left-hand navigation menu. Under ‘Unit Team Memb...
Thu, 15 Aug, 2019 at 11:47 AM
I am a unit leader. Where/How can I view my Scouts’ online sales in the System?
Online sales can be viewed on the dashboard of your unit leader account by looking at each Scout's order. In the "Scouts" table, you should s...
Mon, 13 Jul, 2020 at 10:51 AM