Trail's End Unit Leader Accounts - General Questions

How do I place my unit's popcorn order?
Once logged into your Unit Leader account at www.trails-end.com, click the Order Popcorn button at the top of the page, or click Popcorn Orders from the lef...
Fri, 31 Jul, 2020 at 9:05 AM
As the unit leader, can I add Scouts on my own?
No, you cannot add Scouts on their behalf. This is due to youth protection laws such as COPPA. We cannot store information on a Scout unless they create an ...
Thu, 30 Jul, 2020 at 9:53 AM
How does our unit receive credit card sales taken through the app? / How does our unit receive online commissions?
When your unit makes credit card sales (Wagon, Storefront, or online), those funds credit the unit in the form of either a system credit or directly to the ...
Thu, 30 Jul, 2020 at 9:57 AM
How do I change an order from delivered to undelivered or vice versa?
Both Scouts and unit leaders have the ability to change the delivery status of an order on the website (www.trails-end.com) or within the app (Scouts only)....
Thu, 30 Jul, 2020 at 10:16 AM
How do I invite families with more than one Scout?
You can use the same email address, you'll just want to change the Scout name in the invite each time. Please also note, Scout families can simply regi...
Fri, 31 Jul, 2020 at 9:21 AM
A Scout has a registered account but is missing from the Scout Roster.
Please have the Scout or parent double check to make sure the Scout is registered to the correct unit type (Pack/Troop/Crew) and number. If needed, the Scou...
Fri, 30 Aug, 2019 at 5:10 PM
What's the benefit of defining the Scout's den and rank? Is this required?
This is not a required feature, but helpful for larger units. This also allows unit leaders to sort by den and rank when running custom reports and provides...
Thu, 15 Aug, 2019 at 11:25 AM
Why isn't there a "Popcorn Kernel" title under Unit Team Members?
We replaced Popcorn Kernel with Popcorn Team Member to emphasize the importance of doing popcorn as a team.
Thu, 15 Aug, 2019 at 11:26 AM
When inventory is assigned to a Scout via the kernel portal, does it automatically appear in the Scout's app?
Yes it does.
Thu, 15 Aug, 2019 at 11:25 AM
How do I add additional team members?
To add a new Team Member, you will login to your www.trails-end.com Unit Leader account and go to the ‘Unit Info’ tab on the left hand navigation menu. In t...
Fri, 31 Jul, 2020 at 9:39 AM