Trail's End Unit Leader Accounts - General Questions

How do I place my unit's popcorn order?
Once logged into your Unit Leader account at www.trails-end.com, click the Order Popcorn button at the top of the page, or click Popcorn Orders from the lef...
Fri, 31 Jul, 2020 at 9:05 AM
As the unit leader, can I add Scouts on my own?
No, you cannot add Scouts on their behalf. This is due to youth protection laws such as COPPA. We cannot store information on a Scout unless they create an ...
Thu, 30 Jul, 2020 at 9:53 AM
How does our unit receive credit card sales taken through the app? / How does our unit receive online commissions?
When your unit makes credit card sales (Wagon, Storefront, or online), those funds credit the unit in the form of either a system credit or directly to the ...
Thu, 30 Jul, 2020 at 9:57 AM
How do you do enter a Unit-to-Unit product transfer?
Below are the instructions for Unit-to-Unit product transfers:   Giving Unit 1. On the Popcorn Orders page, click View next to your approved unit order w...
Thu, 15 Aug, 2019 at 11:38 AM
How do I change an order from delivered to undelivered or vice versa?
Both Scouts and unit leaders have the ability to change the delivery status of an order on the website (www.trails-end.com) or within the app (Scouts only)....
Thu, 30 Jul, 2020 at 10:16 AM
How do I invite families with more than one Scout?
You can use the same email address, you'll just want to change the Scout name in the invite each time. Please also note, Scout families can simply regi...
Fri, 31 Jul, 2020 at 9:21 AM
When a Scout turns in money, how do I credit that or mark their account so it doesn't look like it's still owed?
On your Unit Leader Dashboard, under Scouts, next to the appropriate Scout there is an arrow button to the very right hand side. Click the arrow and then un...
Thu, 23 Jul, 2020 at 4:52 PM
A Scout has a registered account but is missing from the Scout Roster.
Please have the Scout or parent double check to make sure the Scout is registered to the correct unit type (Pack/Troop/Crew) and number. If needed, the Scou...
Fri, 30 Aug, 2019 at 5:10 PM
What's the benefit of defining the Scout's den and rank? Is this required?
This is not a required feature, but helpful for larger units. This also allows unit leaders to sort by den and rank when running custom reports and provides...
Thu, 15 Aug, 2019 at 11:25 AM
What is our unit’s commission percentage?
To see your unit's commission percentage, please refer to the "Acct. Summary" tab of your unit leader account. Your commission percentages wi...
Sun, 31 Jan, 2021 at 5:30 PM