FAQs - App

If there are multiple Scouts working a storefront shift, how do they record their sales?
It depends how you have storefront sales split for your unit. If they are split by shift, all of those Scouts will get equal credit for all of the sales made...
Wed, 14 Aug, 2019 at 12:38 PM
How do Scout storefront hours get recorded/calculated? Can we edit that as a unit leader if someone doesn’t show up?
Scout hours are calculated based off shift registrations. You can add and remove Scouts from shifts to manage those hours, or you can adjust their total sale...
Wed, 14 Aug, 2019 at 12:39 PM
What is the difference between Wagon Sales and other sales?
Wagon Sales is the term we use to describe all sales that are not from a storefront and not an online sale. This includes door to door (with and without pro...
Wed, 14 Aug, 2019 at 12:40 PM
Will the Scout Roster from last year (2018) be carried over to this year (2019)?
Yes, but only if those Scouts had online selling accounts last year. You can use the “Invite a Scout” feature to invite additional Scouts to create their ac...
Wed, 14 Aug, 2019 at 12:40 PM
As the unit leader, can I add Scouts on my own?
No, you cannot add Scouts on their behalf. This is due to youth protection laws such as COPPA. We cannot store information on a Scout unless they create an ...
Wed, 14 Aug, 2019 at 12:44 PM
Are paper order forms still available?
Yes, councils will still have paper order forms available. Please check with your local council to confirm how they will be provided to units.
Thu, 15 Aug, 2019 at 10:51 AM
Are the inventory numbers in the system based on containers or cases?
They are based on containers.
Thu, 15 Aug, 2019 at 10:51 AM
Can a PayPal reader be used with the TE App?
Only Square readers are compatible with the Trail's End App.
Thu, 15 Aug, 2019 at 10:52 AM
Can a Scout sell just a military donation using the App?
Yes, the 2 standard military donations will be listed as products, and there is also a "Misc. Military Donation" option within the App as well.
Thu, 15 Aug, 2019 at 10:52 AM
As the unit leader, can I run storefronts for multiple units?
Your unit leader account will allow you to access multiple units if your council has given you access to do so. However, your storefronts for a unit will on...
Thu, 15 Aug, 2019 at 10:53 AM