General Inquires

Online Customer Complaint: There is an issue with my online order.
Please email support@trails-end.com with your order number and a brief summary of the issue.
Mon, 26 Aug, 2019 at 5:28 PM
How do I register as the unit leader?
Visit www.trails-end.com/unit-registration to register your unit and request a unit leader account. This is submitted to your council for approval. Once appr...
Mon, 26 Aug, 2019 at 5:11 PM
My account says suspended. What do I do?
Please email support@trails-end.com with your username and we will work with your council to reinstate.
Mon, 26 Aug, 2019 at 5:19 PM
Can I cancel/return my order?
We do not accept order cancellations or returns. This is due to the fundraising nature of the site and given the fact that we are dealing with food product....
Tue, 21 Jul, 2020 at 3:40 PM
What is our unit’s commission percentage (traditional sale)?
Thank you for contacting us. The answer to your question will vary by council across the country. Please contact your local council directly for more inform...
Tue, 21 Jul, 2020 at 4:56 PM
When does our sale begin? / When is the kickoff date?
Thank you for contacting us. The answer to your question will vary by Council across the country. Please contact your local Council directly for more inform...
Tue, 21 Jul, 2020 at 4:58 PM
When will unit popcorn orders be delivered / Popcorn pickup location?
Thank you for contacting us. The answer to your question will vary by council across the country. Please contact your local council directly for more inform...
Tue, 21 Jul, 2020 at 4:59 PM
I cannot login to my account/Issues logging in
For issues logging into your Trail’s End Account, please use the “Forgot username/password” functionality at www.trails-end.com/login. This should allow you...
Tue, 21 Jul, 2020 at 5:01 PM
Can we set/determine where our American Hero donations go?
No, unfortunately American Hero donations cannot be sent anywhere specific. Trail’s End partners with Soldiers’ Angels and Operation Gratitude and they coor...
Mon, 27 Jul, 2020 at 11:04 AM