General Inquires

Do you have an electronic copy or PDF version of the traditional order form?
The paper order forms are ordered by your council and then distributed to units by them. Please contact them directly for best help in getting a copy of the...
Tue, 21 Jul, 2020 at 4:55 PM
Can I split my purchase between multiple Scouts?
No, online orders cannot be split between two Scouts. Separate orders will have to be placed in order to support multiple Scouts.  
Thu, 23 Jul, 2020 at 4:58 PM
I forgot my password / username. What should I do?
If you have trouble signing in, please use the Forgot Password and/or Forgot Username functions at  If you encounter further i...
Thu, 15 Aug, 2019 at 10:50 AM
How do I delete my account?
Please send your username to and we will deactivate your Trail's End account. 
Sun, 31 Jan, 2021 at 5:26 PM
How do I register as the unit leader?
Visit to register your unit and request a unit leader account. This is submitted to your council for approval. Once appr...
Mon, 26 Aug, 2019 at 5:11 PM
My account says suspended. What do I do?
Please email with your username and we will work with your council to reinstate.
Mon, 26 Aug, 2019 at 5:19 PM
I cannot login to my account/Issues logging in
For issues logging into your Trail’s End Account, please use the “Forgot username/password” functionality at This should allow you...
Tue, 21 Jul, 2020 at 5:01 PM
Can we set/determine where our American Hero donations go?
No, unfortunately American Hero donations cannot be sent anywhere specific. Trail’s End partners with Soldiers’ Angels and Operation Gratitude and they coor...
Mon, 27 Jul, 2020 at 11:04 AM