General Inquires

Trail's End Scholarship Program
Details of our Trail's End Scholarship Program can be viewed at www.trails-end.com/scholarship. To log in and view your Scout's scholarship ac...
Wed, 14 Aug, 2019 at 12:57 PM
Can you make changes to my order?
If you need to make changes to your order, please email us immediately at support@trails-end.com and we will do our best to accommodate the request. However...
Wed, 14 Aug, 2019 at 12:55 PM
Do you have an electronic copy or PDF version of the traditional order form?
Each council chooses their own product mix and pricing. Please contact your local council directly for more information on this request/inquiry.
Wed, 14 Aug, 2019 at 12:48 PM
Can I split my purchase between multiple Scouts?
Unfortunately, you can only choose one Scout to support per order. If you wish to support more than one Scout, you will need to place separate orders.
Mon, 30 Oct, 2017 at 12:29 PM
I forgot my password / username. What should I do?
If you have trouble signing in, please use the Forgot Password and/or Forgot Username functions at www.trails-end.com/login.  If you encounter further i...
Thu, 15 Aug, 2019 at 10:50 AM
I'm with the local council. Why can't I change a user's email or password?
In order to safeguard all users due to sensitive bank information, username and password resets should be conducted through the Forgot Username/Password too...
Thu, 15 Aug, 2019 at 10:49 AM
I need to delete my account.
An admin will need to delete the account. Please send your username to support@trails-end.com for assistance.
Thu, 15 Aug, 2019 at 4:36 PM
I want the phone number for customer service!
We do not have a phone line for customer service. Please send an email to support@trails-end.com.
Mon, 26 Aug, 2019 at 5:13 PM
I have a question or issue with my order of banners and/or Square readers.
Please send an email with your details to support@trails-end.com so we can investigate.
Thu, 15 Aug, 2019 at 12:11 PM
When a Scout turns in money, how do I credit that or mark their account so it doesn't look like it's still owed?
Go to the Wagon Sales page from the left navigation. Under the Scout Wagon Sales section, next to the appropriate Scout, choose Manage Payments/Inventory fro...
Fri, 16 Aug, 2019 at 8:52 AM