General Inquires

Trail's End Scholarship Program
Details of our Trail's End Scholarship Program can be viewed at www.trails-end.com/scholarship. If you have any additional questions, please contac...
Thu, 23 Jul, 2020 at 5:01 PM
Can you make changes to my order?
If you need to make changes to your order, please email us immediately at support@trails-end.com and we will do our best to accommodate the request. We will...
Mon, 27 Jul, 2020 at 11:10 AM
Do you have an electronic copy or PDF version of the traditional order form?
The paper order forms are ordered by your council and then distributed to units by them. Please contact them directly for best help in getting a copy of the...
Tue, 21 Jul, 2020 at 4:55 PM
Can I split my purchase between multiple Scouts?
No, online orders cannot be split between two Scouts. Separate orders will have to be placed in order to support multiple Scouts.  
Thu, 23 Jul, 2020 at 4:58 PM
I forgot my password / username. What should I do?
If you have trouble signing in, please use the Forgot Password and/or Forgot Username functions at www.trails-end.com/login.  If you encounter further i...
Thu, 15 Aug, 2019 at 10:50 AM
I'm with the local council. Why can't I change a user's email or password?
In order to safeguard all users due to sensitive bank information, username and password resets should be conducted through the Forgot Username/Password too...
Thu, 15 Aug, 2019 at 10:49 AM
I need to delete my account.
An admin will need to delete the account. Please send your username to support@trails-end.com for assistance.
Thu, 15 Aug, 2019 at 4:36 PM
When a Scout turns in money, how do I credit that or mark their account so it doesn't look like it's still owed?
On your Unit Leader Dashboard, under Scouts, next to the appropriate Scout there is an arrow button to the very right hand side. Click the arrow and then un...
Thu, 23 Jul, 2020 at 4:52 PM
How can I order more Square readers?
Trail's End does not currently have any Square readers available for ordering. However, many large retailers have Square readers available for purchase.
Thu, 15 Aug, 2019 at 12:13 PM
Online Customer Complaint: There is an issue with my online order.
Please email support@trails-end.com with your order number and a brief summary of the issue.
Mon, 26 Aug, 2019 at 5:28 PM