E commerce / Online Selling
These are FAQs specific to Trails-End.com & the online selling system.
After you place your online order, you should receive a confirmation email with your order details. Your order will then ship within 3-5 days. Once in tran...
Fri, 29 Jan, 2021 at 12:31 PM
Please email as soon as possible at support@trails-end.com and let us know the correct address for your order and we will reach out to our warehouse to see ...
Fri, 5 Feb, 2021 at 3:23 PM
Because you receive products in exchange for your payment, only a portion of your purchase is tax deductible. The portion that is tax deductible is typical...
Mon, 17 May, 2021 at 11:39 AM
Please email us at support@trails-end.com which Scout should have received credit for your order and we will do our best to accommodate this change on our e...
Fri, 29 Jan, 2021 at 12:33 PM
The product mix you see online at www.trails-end.com/shop and the product available to sell via wagon and storefront may be different. Because the online di...
Fri, 29 Jan, 2021 at 12:35 PM
No, we do not accept order cancellations or returns. Due to the fundraising nature of the site, and given the fact that we are dealing with food product, w...
Mon, 27 Jul, 2020 at 1:13 PM
Your credit card is charged as soon as you make the purchase. Please let us know if you see any issues regarding the charge from your purchase. The charge ...
Tue, 21 Jul, 2020 at 4:52 PM
No, all of the products within the Trail's End App under Online Direct will match what is available online at www.trails-end.com/shopÂ
Fri, 29 Jan, 2021 at 12:20 PM
Yes, we ship to military APO and FPO addresses. All orders sent to an APO/FPO address will ship via USPS and could take up to four weeks for delivery. Than...
Tue, 21 Jul, 2020 at 3:50 PM
Yes, customers can ship Trail's End products to Alaska, Hawaii and Puerto Rico.
Sat, 6 Aug, 2016 at 10:30 AM