E commerce / Online Selling

These are FAQs specific to Trails-End.com & the online selling system.

How long does it take for my order to ship?
After your order is placed, an order confirmation will be sent to the email address provided. When your order ships you will receive a shipping confirmatio...
Mon, 27 Jul, 2020 at 1:22 PM
What is Online Direct? Is my Council offering Online Direct?
Online Direct is the name for the Trail’s End Online store. Scouts can sell by sharing a link to their online fundraising page via social media, email, text...
Mon, 27 Jul, 2020 at 10:24 AM
Are my purchases on trails-end.com tax deductible?
Because you receive products in exchange for your payment, only a portion of your purchase is tax deductible. The portion that is tax deductible is typical...
Mon, 27 Jul, 2020 at 1:09 PM
How is online direct in the app different from the online store at TE.com?
Online direct within the app and the online store at trails-end.com are the same. Last year, the only way to have products direct-shipped to customers was f...
Mon, 27 Jul, 2020 at 10:24 AM
Can I change the Scout or council that receives credit for my order?
Please let us know which Scout should have received credit and we can make this change on our end. Please send us as much of the following information as po...
Tue, 21 Jul, 2020 at 3:41 PM
Will the same products be offered online as in person?
Yes, this year Scouts will be able to sell the same products online that they sell in the traditional sale. Pricing will match the traditional MSRP, which t...
Mon, 27 Jul, 2020 at 10:24 AM
Do you accept cancellations or returns?
No, we do not accept order cancellations or returns. Due to the fundraising nature of the site, and given the fact that we are dealing with food product, w...
Mon, 27 Jul, 2020 at 1:13 PM
When will my credit card be charged for an online order?
Your credit card is charged as soon as you make the purchase. Please let us know if you see any issues regarding the charge from your purchase. The charge ...
Tue, 21 Jul, 2020 at 4:52 PM
Can I ship my order to an APO or FPO address?
Yes, we ship to military APO and FPO addresses. All orders sent to an APO/FPO address will ship via USPS and could take up to four weeks for delivery. Than...
Tue, 21 Jul, 2020 at 3:50 PM
Can I ship my order to an address outside of the United States?
Not at this time. Trails-end.com only accepts shipping and billing addresses within the United States, Puerto Rico, and APO/FPO addresses.
Sat, 6 Aug, 2016 at 10:31 AM