E commerce / Online Selling

These are FAQs specific to Trails-End.com & the online selling system.

How do I know if my order has shipped?
After you place an order, an order confirmation email will be sent to the email address provided. When your order ships (usually within 2-3 business days o...
Wed, 14 Aug, 2019 at 5:01 PM
Are my purchases on trails-end.com tax deductible?
Because you receive products in exchange for your payment, only a portion of your purchase is tax deductible. The portion that is tax deductible is typi...
Wed, 14 Aug, 2019 at 1:02 PM
Can I change the Scout or council that receives credit for my order?
Please send your order number along with the username of the Scout you wish to support to support@trails-end.com. If you do not know the Scout’s username, p...
Wed, 14 Aug, 2019 at 5:00 PM
Do you accept cancellations or returns?
No, we do not accept order cancellations or returns. Due to the fundraising nature of the site, and given the fact that we are dealing with food product...
Wed, 14 Aug, 2019 at 4:57 PM
When will my credit card be charged for an online order?
After submitting an order, the credit card that was used will be charged and an order confirmation will be sent via email. If there is an issue with the...
Wed, 14 Aug, 2019 at 1:00 PM
Why do products online not match products on my paper order form?
The products and pricing you see online at Trails-End.com are a national set mix, whereas the products and pricing you see on take order forms are set by th...
Wed, 14 Aug, 2019 at 5:12 PM
Why are products online more expensive than products on my paper order form?
The online products and prices are set at a national level and take into consideration a number of factors, including but not limited to: current prices on ...
Wed, 14 Aug, 2019 at 5:18 PM
Can I ship my order to an APO or FPO address?
Yes, customers can send orders to military APO and FPO addresses. All orders sent to an APO/FPO address will ship via USPS and could take up to four wee...
Sat, 6 Aug, 2016 at 10:29 AM
Can I ship my order to an address outside of the United States?
Not at this time. Trails-end.com only accepts shipping and billing addresses within the United States, Puerto Rico, and APO/FPO addresses.
Sat, 6 Aug, 2016 at 10:31 AM
Do you ship to Alaska, Hawaii and/or Puerto Rico?
Yes, customers can ship Trail's End products to Alaska, Hawaii and Puerto Rico.
Sat, 6 Aug, 2016 at 10:30 AM