E commerce / Online Selling

These are FAQs specific to Trails-End.com & the online selling system.

How long does it take for my order to ship?
After you place your online order, you should receive a confirmation email with your order details. Your order will then ship within 3-5 days. Once in tran...
Fri, 29 Jan, 2021 at 12:31 PM
I put the wrong address on my order, can this be changed?
Please email as soon as possible at support@trails-end.com and let us know the correct address for your order and we will reach out to our warehouse to see ...
Fri, 5 Feb, 2021 at 3:23 PM
Are my purchases on trails-end.com tax deductible?
Because you receive products in exchange for your payment, only a portion of your purchase is tax deductible. The portion that is tax deductible is typical...
Mon, 17 May, 2021 at 11:39 AM
Can I change the Scout or council that receives credit for my order?
Please email us at support@trails-end.com which Scout should have received credit for your order and we will do our best to accommodate this change on our e...
Fri, 29 Jan, 2021 at 12:33 PM
Does the online product mix and our traditional product mix match?
The product mix you see online at www.trails-end.com/shop and the product available to sell via wagon and storefront may be different. Because the online di...
Fri, 29 Jan, 2021 at 12:35 PM
Do you accept cancellations or returns?
No, we do not accept order cancellations or returns. Due to the fundraising nature of the site, and given the fact that we are dealing with food product, w...
Mon, 27 Jul, 2020 at 1:13 PM
When will my credit card be charged for an online order?
Your credit card is charged as soon as you make the purchase. Please let us know if you see any issues regarding the charge from your purchase. The charge ...
Tue, 21 Jul, 2020 at 4:52 PM
Is online direct within the app different from the Trail's End online store?
No, all of the products within the Trail's End App under Online Direct will match what is available online at www.trails-end.com/shop 
Fri, 29 Jan, 2021 at 12:20 PM
Can I ship my order to an APO or FPO address?
Yes, we ship to military APO and FPO addresses. All orders sent to an APO/FPO address will ship via USPS and could take up to four weeks for delivery. Than...
Tue, 21 Jul, 2020 at 3:50 PM
Do you ship to Alaska, Hawaii and/or Puerto Rico?
Yes, customers can ship Trail's End products to Alaska, Hawaii and Puerto Rico.
Sat, 6 Aug, 2016 at 10:30 AM