FAQs - Online System

These are FAQs specific to Trails-End.com & the online selling system.

When will my credit card be charged?
After submitting an order, the credit card that was used will be charged and an order confirmation will be received via email.
Sat, 6 Aug, 2016 at 10:20 AM
Are my purchases on trails-end.com tax deductible?
Because you receive products in exchange for your payment, only a portion of your purchase is tax deductible. The portion that is tax deductible is ty...
Mon, 30 Oct, 2017 at 12:56 PM
Do you accept cancellations or returns?
No, we do not accept order cancellations or returns. 75% of every online order goes back to the Scout, his troop or pack and his council. Due to the fun...
Sat, 6 Aug, 2016 at 10:23 AM
Can I change the Scout or council that receives credit for my order?
No, we cannot change the Scout or council that receives credit for your order. Once your order is placed on trails-end.com, the commission is returned t...
Sat, 6 Aug, 2016 at 10:24 AM
How do I know if my order has shipped?
After you have placed an order, an order confirmation email will be sent to the email address provided. When your order ships (usually within 2-3 business ...
Tue, 7 Nov, 2017 at 10:21 AM
Can I ship my order to an APO or FPO address?
Yes, customers can send orders to military APO and FPO addresses. All orders sent to an APO/FPO address will ship via USPS and could take up to four wee...
Sat, 6 Aug, 2016 at 10:29 AM
Do you ship to Alaska, Hawaii and/or Puerto Rico?
Yes, customers can ship Trail's End products to Alaska, Hawaii and Puerto Rico.
Sat, 6 Aug, 2016 at 10:30 AM
Can I ship my order to an address outside of the United States?
Not at this time. Trails-end.com only accepts shipping and billing addresses within the United States, Puerto Rico, and APO/FPO addresses.
Sat, 6 Aug, 2016 at 10:31 AM
My Online Pictures/Videos Won't Upload Properly
If your video or photos won't upload to your trails-end.com account, please try the following solutions: 1. Make sure the file size is no...
Mon, 29 Aug, 2016 at 1:08 PM
Why do products online not match products on my paper order form?
Because each Boy Scout Council offers a unique product lineup each year, Trail's End has decided to promote one product line across the entire country ...
Mon, 30 Oct, 2017 at 12:28 PM