Trail's End - Support
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Trail's End App
Can multiple users share an online selling account?
Can a Unit Leader sign into the Trail’s End App with their Unit Leader account?
Can the same email address be used for multiple Scout accounts?
How do I claim my Rewards within the app?
How do I view and edit Wagon Orders?
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Trail's End Scout Accounts - General Questions
Can I move a Scout to different Unit if they already have a sale attached/system won’t let me move my Scouts?
How do I edit my Scout’s online selling account information? (Personal info/Login info/Unit info)
How do I add or change my Scout's Council, District, or Unit?
How do I add a goal to my online selling account?
How do I share my Scout online selling page?
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Trail's End Unit Leader Accounts - General Questions
How do I place my unit's popcorn order?
As the unit leader, can I add Scouts on my own?
How does our unit receive credit card sales taken through the app? / How does our unit receive online commissions?
How do you do enter a Unit-to-Unit product transfer?
How do I change an order from delivered to undelivered or vice versa?
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E commerce / Online Selling
How long does it take for my order to ship?
I put the wrong address on my order, can this be changed?
Are my purchases on trails-end.com tax deductible?
Can I change the Scout or council that receives credit for my order?
Does the online product mix and our traditional product mix match?
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Trail's End Rewards
What does the unit leader need to do to submit Trail's End Rewards?
Do Scouts need a registered account in order to receive TE Rewards?
How does a Scout claim their Trail's End Rewards Amazon.com gift card/code?
How many points are earned for different sales types in 2021?
Where can I view the Trail's End Rewards tiers?
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Product & Nutritional Information
What is the American Heroes Donation?
Do your microwave popcorn bags contain PFOA?
Where can I view product nutritional information?
Popping Corn Cooking Instructions
What's the shelf life of your products?
Do you have an electronic copy or PDF version of the traditional order form?
Can I split my purchase between multiple Scouts?
I forgot my password / username. What should I do?
How do I delete my account?
How do I register as the unit leader?
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How do I access my Scout's account / get an account statement?
How do I receive payout of my scholarship account?
Heroes and Helpers Monthly Gift
How do I cancel my monthly donation?
How will cancelling the monthly donation affect the Scout?
Can I change my payment method?
Can I change the Scout supported?
Can I split this between more than one Scout (siblings)?
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What type of communication is being sent? Can I see a preview of the content?
Can I go through the process more than once? Can I set some contacts on a shorter campaign and others on a longer campaign?
Can I customize the communication being sent?
Will customers continue to get emails even after they purchase?
Can I stop the communication from being sent (before all communication is sent)?
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