Trail's End - Support

Trail's End App 42

• Can multiple users share an online selling account?
• Can a Unit Leader sign into the Trail’s End App with their Unit Leader account?
• Can the same email address be used for multiple Scout accounts?
• How do I claim my Rewards within the app?
• How do I view and edit Wagon Orders?

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Trail's End Scout Accounts - General Questions 14

• Can I move a Scout to different Unit if they already have a sale attached/system won’t let me move my Scouts?
• How do I edit my Scout’s online selling account information? (Personal info/Login info/Unit info)
• How do I add or change my Scout's Council, District, or Unit?
• How do I add a goal to my online selling account?
• How do I share my Scout online selling page?

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Trail's End Unit Leader Accounts - General Questions 43

• How do I place my unit's popcorn order?
• As the unit leader, can I add Scouts on my own?
• How does our unit receive credit card sales taken through the app? / How does our unit receive online commissions?
• How do you do enter a Unit-to-Unit product transfer?
• How do I change an order from delivered to undelivered or vice versa?

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E commerce / Online Selling 19

• How long does it take for my order to ship?
• I put the wrong address on my order, can this be changed?
• Are my purchases on trails-end.com tax deductible?
• Can I change the Scout or council that receives credit for my order?
• Does the online product mix and our traditional product mix match?

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Trail's End Rewards 8

• What does the unit leader need to do to submit Trail's End Rewards?
• Do Scouts need a registered account in order to receive TE Rewards?
• How does a Scout claim their Trail's End Rewards Amazon.com gift card/code?
• How many points are earned for different sales types in 2021?
• Where can I view the Trail's End Rewards tiers?

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Product & Nutritional Information 5

• What is the American Heroes Donation?
• Do your microwave popcorn bags contain PFOA?
• Where can I view product nutritional information?
• Popping Corn Cooking Instructions
• What's the shelf life of your products?

General Inquires 7

• Do you have an electronic copy or PDF version of the traditional order form?
• Can I split my purchase between multiple Scouts?
• I forgot my password / username. What should I do?
• How do I delete my account?
• How do I register as the unit leader?

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Scholarship 2

• How do I access my Scout's account / get an account statement?
• How do I receive payout of my scholarship account?

Heroes and Helpers Monthly Gift 10

• How do I cancel my monthly donation?
• How will cancelling the monthly donation affect the Scout?
• Can I change my payment method?
• Can I change the Scout supported?
• Can I split this between more than one Scout (siblings)?

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Scout Autoshare 7

• What type of communication is being sent? Can I see a preview of the content?
• Can I go through the process more than once? Can I set some contacts on a shorter campaign and others on a longer campaign?
• Can I customize the communication being sent?
• Will customers continue to get emails even after they purchase?
• Can I stop the communication from being sent (before all communication is sent)?

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