Trail's End - Support

FAQs - Online Selling 17

• When will my credit card be charged for an online order?
• Are my purchases on trails-end.com tax deductible?
• Do you accept cancellations or returns?
• Can I change the Scout or council that receives credit for my order?
• How do I know if my order has shipped?

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FAQs - Product & Nutritional Information 13

• What's the shelf life of your products?
• What is the Military Donation?
• Is Trail's End packaging recyclable?
• Which Trail's End products are GMO-free?
• Popping Corn Cooking Instructions

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FAQs - General Inquires 11

• Do you have an electronic copy or PDF version of the traditional order form?
• Can I split my purchase between multiple Scouts?
• Can you make changes to my order?
• Trail's End Scholarship Program
• I'm with the local council. Why can't I change a user's email or password?

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FAQs - App 52

• Can a unit leader sign into the Trail’s End App with their unit leader account?
• Does a family with multiple Scouts need a separate Trail’s End Scout account for each Scout?
• Can the same email address be used for multiple Trail's End accounts?
• What do we do if a Scout sells with the paper order form?
• How does the Trail’s End System automatically allocate storefront sales credit for Scouts?

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FAQ - Unit Leader Portal 18

• What's the benefit of defining the Scout's den and rank? Is this required?
• When inventory is assigned to a Scout via the kernel portal, does it automatically appear in the Scout's app?
• Where can I see a transaction log of inventory adjustments and transfers?
• Why isn't there a "Popcorn Kernel" title under Unit Team Members?
• Is there a way to see end of shift inventory balances as the unit leader?

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FAQs - Scout Accounts General 12

• Can I move a Scout to different Unit if they already have a sale attached/system won’t let me move my Scouts?
• How do I add a goal to my online selling account?
• How do I add or change my Scout's C/D/U?
• How do I add pictures / videos to my online selling account?
• How do I edit my Scout’s online selling account information? (Personal info/Login info/Unit info)

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FAQ - Trail's End Rewards 5

• Do Scouts need a registered account in order to receive TE Rewards?
• What does the unit leader need to do to submit Trail's End Rewards?
• Where can I get more information about Trail's End Rewards and the different reward tiers?
• Can I recall my Trail's End Rewards submission for my unit?
• How does a Scout claim their Trail's End Rewards Amazon.com gift card/code?