Trail's End - Support

Trail's End App 54

• Can multiple Scouts share an online selling account?
• Can a Unit Leader sign into the Trail’s End App with their Unit Leader account?
• Can the same email address be used for multiple Scout accounts?
• What do we do if a Scout sells with the paper order form?
• How can parents/leaders take credit card sales at a Show & Sell if the App is just for Scouts?

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Trail's End Scout Accounts - General Questions 14

• Can I move a Scout to different Unit if they already have a sale attached/system won’t let me move my Scouts?
• How do I edit my Scout’s online selling account information? (Personal info/Login info/Unit info)
• How do I add or change my Scout's Council, District, or Unit?
• How do I add a goal to my online selling account?
• How do I share my Scout online selling page?

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Trail's End Unit Leader Accounts - General Questions 42

• How do I place my unit's popcorn order?
• As the unit leader, can I add Scouts on my own?
• How does our unit receive credit card sales taken through the app? / How does our unit receive online commissions?
• How do I change an order from delivered to undelivered or vice versa?
• How do I invite families with more than one Scout?

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E commerce / Online Selling 22

• How long does it take for my order to ship?
• What is Online Direct? Is my Council offering Online Direct?
• Are my purchases on trails-end.com tax deductible?
• How is online direct in the app different from the online store at TE.com?
• Can I change the Scout or council that receives credit for my order?

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Trail's End Rewards 8

• What does the unit leader need to do to submit Trail's End Rewards?
• Do Scouts need a registered account in order to receive TE Rewards?
• How does a Scout claim their Trail's End Rewards Amazon.com gift card/code?
• Where can I get more information about Trail's End Rewards and the different reward tiers?
• Can I recall my Trail's End Rewards submission for my unit?

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Product & Nutritional Information 5

• What is the American Heroes Donation?
• What's the shelf life of your products?
• Popping Corn Cooking Instructions
• Where can I view product nutritional information?
• Do your microwave popcorn bags contain PFOA?

General Inquires 18

• Trail's End Scholarship Program
• Can you make changes to my order?
• Do you have an electronic copy or PDF version of the traditional order form?
• Can I split my purchase between multiple Scouts?
• I forgot my password / username. What should I do?

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Scholarship 7

• What happens to my Scout’s existing Scholarship funds?
• I forgot to submit my XXXX year sales. Can I submit them now?
• How long do I have to submit 2019 sales for Scholarship?
• Why is the Scholarship program being discontinued?
• Can my Scout have their Scholarship money paid out early?

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