Trail's End - Support

Trail's End App 49

• Does a family with multiple Scouts need a separate Trail’s End Scout account for each Scout?
• UPDATE - Device Not Authorized Error
• Can a unit leader sign into the Trail’s End App with their unit leader account?
• How does the app work? INSTRUCTIONAL VIDEO ENCLOSED.
• Can the same email address be used for multiple Trail's End accounts?

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Trail's End Scout Accounts - General Questions 13

• Can I move a Scout to different Unit if they already have a sale attached/system won’t let me move my Scouts?
• How do I edit my Scout’s online selling account information? (Personal info/Login info/Unit info)
• How do I add or change my Scout's C/D/U?
• How do I add a goal to my online selling account?
• How do I share my Scout online selling page?

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Trail's End Unit Leader Accounts - General Questions 39

• How do I place my unit's popcorn order?
• As the unit leader, can I add Scouts on my own?
• How does our unit receive credit card sales taken through the app? / How does our unit receive online commissions?
• What's the benefit of defining the Scout's den and rank? Is this required?
• I need help understanding cash and inventory management. INSTRUCTIONAL VIDEO ENCLOSED.

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E commerce / Online Selling 17

• How do I know if my order has shipped?
• Are my purchases on trails-end.com tax deductible?
• Can I change the Scout or council that receives credit for my order?
• Do you accept cancellations or returns?
• When will my credit card be charged for an online order?

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Trail's End Rewards 6

• What does the unit leader need to do to submit Trail's End Rewards?
• Do Scouts need a registered account in order to receive TE Rewards?
• How does a Scout claim their Trail's End Rewards Amazon.com gift card/code?
• Where can I get more information about Trail's End Rewards and the different reward tiers?
• Mt. Adventure Rewards - How it works

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Product & Nutritional Information 13

• Is my product expired? Best By spacing issue.
• Popping Corn Cooking Instructions
• Which Trail's End products contain gluten?
• What is the Military Donation?
• Which Trail's End products are GMO-free?

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General Inquires 15

• Trail's End Scholarship Program
• Can you make changes to my order?
• Do you have an electronic copy or PDF version of the traditional order form?
• Can I split my purchase between multiple Scouts?
• I forgot my password / username. What should I do?

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Scholarship 8

• What happens to my Scout’s existing Scholarship funds?
• I forgot to submit my XXXX year sales. Can I submit them now?
• How long do I have to submit 2019 sales for Scholarship?
• Why is the Scholarship program being discontinued?
• Can my Scout have their Scholarship money paid out early?

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