# Trail's End Help Center > Hi, how can we help you? ## Storefront Sales® & Inventory - [How do Storefront Sales work?](https://support.trails-end.com/en/articles/13401245-how-do-storefront-sales-work.md): An overview of how the Trail's End® Storefront Sales® program works — in-person popcorn sales at retail locations, how Scouts record sales using the app during their shift, and how the storefront s... - [How to Enter a Storefront Sale](https://support.trails-end.com/en/articles/13401129-how-to-enter-a-storefront-sale.md): Storefront sales are in-person sales made at an approved retail location with product on hand. These sales are typically recorded by Scouts using the Trail’s End App®, but leaders can also enter st... - [How to Refund a Storefront Sale](https://support.trails-end.com/en/articles/13401302-how-to-refund-a-storefront-sale.md): Refunds can be issued for storefront sales by Scouts \(or parents\) in the Trail’s End App® or by unit leaders in the Leader Portal. Refund availability depends on who recorded the sale, the payment ... - [Understanding Storefront Sales Splits](https://support.trails-end.com/en/articles/13401418-understanding-storefront-sales-splits.md): Explains the three storefront split methods — Individual, Shift, and Day — how each distributes sales credit among Scouts, which split is recommended and why, and how to set or change the split met... - [Managing Storefront Sales® Splits](https://support.trails-end.com/en/articles/13401466-managing-storefront-sales-splits.md): How leaders adjust storefront split credits when Scouts arrive late, leave early, or work longer than scheduled — covers by-shift and by-day scenarios and whether adjustments can be made after a sh... - [Storefront Closeout: Managing Inventory and Cash After a Storefront](https://support.trails-end.com/en/articles/13463153-storefront-closeout-managing-inventory-and-cash-after-a-storefront.md): Complete guide to closing out a storefront after a shift—covering the deadline, returning inventory, recording cash, using Cash to Credit®, and what to do if you miss the deadline. - [Managing Storefront Sales® as a Leader - After the Storefront](https://support.trails-end.com/en/articles/13463580-managing-storefront-sales-as-a-leader-after-the-storefront.md): This guide walks unit leaders through the most common tasks and best practices for managing storefront sales. Including handling cash, managing inventory, and correcting or moving sales when needed. - [Managing Storefront Sales® as a Leader - Day of the Storefront](https://support.trails-end.com/en/articles/15704924-managing-storefront-sales-as-a-leader-day-of-the-storefront.md): Everything your unit needs to know on storefront day — what to bring, how to set up, how Scouts start selling, and who to contact if something goes wrong. - [Managing Storefront Sales® as a Leader - Before the Storefront](https://support.trails-end.com/en/articles/15697054-managing-storefront-sales-as-a-leader-before-the-storefront.md) - [Managing Sales as a Leader: Sale Type Corrections](https://support.trails-end.com/en/articles/15556702-managing-sales-as-a-leader-sale-type-corrections.md): This article covers converting individual sales to Storefront Sales and vice versa - [Where can I find total sales for each storefront?](https://support.trails-end.com/en/articles/16219966-where-can-i-find-total-sales-for-each-storefront.md): See total sales per storefront in a quick view on the All Unit Reservations page. - [What notifications do Scouts get about Storefront shifts?](https://support.trails-end.com/en/articles/16220246-what-notifications-do-scouts-get-about-storefront-shifts.md): Explains the different notifications that Scouts get about Storefront shifts - [Swap a Bag - Edit a Sale](https://support.trails-end.com/en/articles/16237315-swap-a-bag-edit-a-sale.md): Swap a Bag lets unit leaders correct product quantities on eligible cash sales to fix inventory mistakes, without refunding and recreating the sale. ## Online Sales - [Supporting a Scout with an Online Purchase](https://support.trails-end.com/en/articles/13343813-supporting-a-scout-with-an-online-purchase.md): This article explains how to support an individual Scout, what to do if you don’t have a Scout ID, and how credit is applied to your order. - [How do Online Sales work?](https://support.trails-end.com/en/articles/13345739-how-do-online-sales-work.md): Overview of how Trail's End® online sales work — Scouts share a personal store link, supporters shop and pay directly, and products ship to their door. Covers reward points earned, flat-rate shippi... - [How to Customize Your Scout's Online Selling Page](https://support.trails-end.com/en/articles/13345891-how-to-customize-your-scout-s-online-selling-page.md): How to personalize a Scout's online selling page by updating the profile picture and adding activity photos using the Trail's End App®, with tips for choosing photos that help supporters connect. - [How to Make and View Online Sales](https://support.trails-end.com/en/articles/13348003-how-to-make-and-view-online-sales.md): How Scouts make online sales by sharing their personal store link, how to help a customer place an order through the Trail's End App®, how to view current and prior-year online orders, and the orde... - [Sharing Your Scout’s Online Selling Page](https://support.trails-end.com/en/articles/13345483-sharing-your-scout-s-online-selling-page.md): How to share a Scout's online selling page using the Trail's End App® or Portal — including options for QR code, text, email, social media, emailing past customers, and copying a Scout link or Scou... - [Pre-Orders: How They Work & When They Ship](https://support.trails-end.com/en/articles/13346137-pre-orders-how-they-work-when-they-ship.md): Some Trail’s End® products are offered as pre-orders to ensure they arrive in good condition. This article explains how pre-orders work, when they ship, and what to expect after placing an order. - [Product Inquiries](https://support.trails-end.com/en/articles/13346290-product-inquiries.md): This article answers common questions about Trail’s End® products, including nutrition and allergen information, product availability, and differences between online and traditional product offerings. - [Shipping FAQs for Online Orders](https://support.trails-end.com/en/articles/13345991-shipping-faqs-for-online-orders.md): This article answers common questions about shipping costs, delivery timing, carriers, and pre-order items for Trail’s End® online orders. - [Shipping Issues & Order Problems](https://support.trails-end.com/en/articles/13354665-shipping-issues-order-problems.md): We understand how frustrating shipping or order issues can be. Below are answers to the most common questions and the best next steps to resolve them as quickly as possible. - [Checking the Status of an Online Order](https://support.trails-end.com/en/articles/13354984-checking-the-status-of-an-online-order.md): How customers and Scouts can check the status of an online Trail's End® order, including available order statuses and how to contact support if additional help is needed. - [My Scout Is Missing an Online Order](https://support.trails-end.com/en/articles/13348063-my-scout-is-missing-an-online-order.md): This article applies when a parent or Scout is aware that a customer placed an online order in support of their Scout, but the order does not appear in the Scout’s list of online orders. - [Scout Safety and Privacy in Online Fundraising](https://support.trails-end.com/en/articles/13348042-scout-safety-and-privacy-in-online-fundraising.md): Overview of the privacy and safety features built into Trail's End® online fundraising. - [Can I collect orders and place one bulk online order for my customers?](https://support.trails-end.com/en/articles/13355093-can-i-collect-orders-and-place-one-bulk-online-order-for-my-customers.md): Explains why collecting orders and placing one bulk online order for customers is not recommended — including product availability risks, shipping costs, and how duplicate recording can block rewar... ## Individual Sales & Inventory - [Introduction to Individual Sales](https://support.trails-end.com/en/articles/13356297-introduction-to-individual-sales.md): An overview of Individual Sales — what they are, selling with product in hand vs. taking orders for later delivery, why correctly marking delivered vs. undelivered matters, and how to split sales f... - [Managing Individual Scout Inventory](https://support.trails-end.com/en/articles/13369932-managing-individual-scout-inventory.md): How to assign and troubleshoot Scout inventory in the Leader Portal, including transferring inventory between the unit and individual Scouts, handling negative inventory, and reconciling inventory ... - [How to Enter an Individual Sale](https://support.trails-end.com/en/articles/13356448-how-to-enter-an-individual-sale.md): How to enter an Individual Sale using the Trail's End App® or Leader Portal. - [How to Refund an Individual Sale](https://support.trails-end.com/en/articles/13370514-how-to-refund-an-individual-sale.md): How to refund an Individual Sale using the Trail's End App® or Leader Portal — covers who can issue refunds, timing limitations, and how to handle partial refunds for cash vs. credit card orders. - [Understanding Delivered vs. Undelivered Individual Sales](https://support.trails-end.com/en/articles/13370589-understanding-delivered-vs-undelivered-individual-sales.md): Explains the difference between Delivered and Undelivered Individual Sales, how delivery status affects inventory tracking, how Scouts and leaders update delivery status in the app or portal, and h... - [Viewing Individual Sales](https://support.trails-end.com/en/articles/13379717-viewing-individual-sales.md): This article explains how to view your Individual Sales, what can and cannot be edited, and how to access prior-year sales data. - [Managing Individual Sales as a Leader: Cash Tracking](https://support.trails-end.com/en/articles/13379996-managing-individual-sales-as-a-leader-cash-tracking.md): This article covers tracking cash due from a Scout - [As a Scout, how do I see my Inventory?](https://support.trails-end.com/en/articles/16182075-as-a-scout-how-do-i-see-my-inventory.md): A Scout can see inventory that has been assigned to them in the Trail's End App ## Storefront Reservations and Shifts - [2026 Trail’s End® Storefront VIP Program](https://support.trails-end.com/en/articles/13516352-2026-trail-s-end-storefront-vip-program.md): Explains how storefront reservations work for those units in the VIP program. - [Storefront Reservation Schedule](https://support.trails-end.com/en/articles/13516442-storefront-reservation-schedule.md): This article explains when and how units can claim Trail’s End® storefront reservations, including the exact time reservations open. - [Scheduling Agreements and Communication with Stores](https://support.trails-end.com/en/articles/13516379-scheduling-agreements-and-communication-with-stores.md): How to find and view storefront scheduling agreements in the Leader Portal and Trail's End App®, why leaders should not contact stores directly to confirm reservations, and how Trail's End® communi... - [Storefront Availability: Common Questions & Answers](https://support.trails-end.com/en/articles/13521089-storefront-availability-common-questions-answers.md): This article explains why storefronts may not appear in your area, why certain stores are missing, and how to view available or claimed reservations. - [Leader-Created Storefronts](https://support.trails-end.com/en/articles/13464636-leader-created-storefronts.md): How to create a unit-booked storefront in the Leader Portal, set up shifts, copy storefronts across dates, and troubleshoot the "requested timeslot overlaps with a controlled timeslot" error. - [Storefront Setup/Defaults for Leaders](https://support.trails-end.com/en/articles/13464601-storefront-setup-defaults-for-leaders.md): How to configure default storefront settings in the Leader Portal — including split calculation method, shift duration, Scouts per shift, and Scout sign-up date and time — and how defaults apply to... - [Storefront Shift Sign-Ups: What Scouts Need to Know](https://support.trails-end.com/en/articles/13454081-storefront-shift-sign-ups-what-scouts-need-to-know.md): How Scouts sign up for storefront shifts in the Trail's End App®, including finding available dates, selecting shifts, withdrawing \(and the 24-hour cutoff rule\), setting shift reminders, and adding... - [Storefront Shift Sign-Ups: What Leaders Need to Know](https://support.trails-end.com/en/articles/13464471-storefront-shift-sign-ups-what-leaders-need-to-know.md): Storefront shift sign-ups help units organize Scout schedules and ensure every shift is covered. This guide explains how leaders manage sign-up dates, adjust Scout assignments, and troubleshoot com... - [Merging Storefront Reservations](https://support.trails-end.com/en/articles/13521251-merging-storefront-reservations.md): This article covers how to request a merge for two storefront reservations into one. - [Releasing Storefront Reservations](https://support.trails-end.com/en/articles/13534400-releasing-storefront-reservations.md): How to manually release a Trail's End® storefront reservation, what happens to inventory and cash when released, and how the automatic Tuesday 8:00 PM ET release works when no Scouts are signed up ... - [Trail's End Storefront Selection](https://support.trails-end.com/en/articles/15278889-trail-s-end-storefront-selection.md): Covers how Trail's End selects storefront locations, and how to suggest specific stores for storefront reservations - [Understanding Your Storefront Reservation Budget](https://support.trails-end.com/en/articles/15292448-understanding-your-storefront-reservation-budget.md): Explains how storefront reservation budgets work for unit leaders, including how budgets are calculated, what affects them, and what leaders need to do to activate their budget and begin reserving ... - [Storefront Performance Indicator](https://support.trails-end.com/en/articles/15646804-storefront-performance-indicator.md): Description of the Storefront Performance Indicator - [Managing Storefront Shifts](https://support.trails-end.com/en/articles/15648053-managing-storefront-shifts.md): This article covers how to edit shifts on a storefront reservation, including shift times, registration dates, and the number of Scouts assigned per shift. It also explains Gaps and Uncovered notif... - [Storefront Geography: Where Can My Unit Sell?](https://support.trails-end.com/en/articles/15483246-storefront-geography-where-can-my-unit-sell.md): This article talks about geographic boundaries for storefront reservations. - [How do I add or edit my Blackout Dates?](https://support.trails-end.com/en/articles/15649804-how-do-i-add-or-edit-my-blackout-dates.md): This article covers how to add or edit blackout dates for Storefront Reservations. - [How to Reserve Storefronts](https://support.trails-end.com/en/articles/15648426-how-to-reserve-storefronts.md): This guide describes how to book a Trail's End storefront reservation. - [How to Transfer a Storefront Reservation to Another Unit](https://support.trails-end.com/en/articles/15685353-how-to-transfer-a-storefront-reservation-to-another-unit.md): This article covers how to transfer a reservation between units. - [How Storefront Auto Assignment Works](https://support.trails-end.com/en/articles/15685528-how-storefront-auto-assignment-works.md): This article describes how storefront auto assignments work, including the timeline. - [Next Steps After Reserving a Storefront](https://support.trails-end.com/en/articles/15687064-next-steps-after-reserving-a-storefront.md): This article covers next steps after reserving a storefront, including Registration open date, how Scouts become aware of available shifts, and auto-release. - [What to Do If You Run Into a Problem at Your Storefront](https://support.trails-end.com/en/articles/15888403-what-to-do-if-you-run-into-a-problem-at-your-storefront.md): This article describes steps to take if you encounter an issue at a storefront. - [How do I see all of my Storefront Reservations?](https://support.trails-end.com/en/articles/16101123-how-do-i-see-all-of-my-storefront-reservations.md) - [Splitting Storefront Reservations](https://support.trails-end.com/en/articles/16109376-splitting-storefront-reservations.md): This article explains how you can split off shifts from your reservation\(s\) that your unit will not be able to use. ## Usernames/Accounts & Login - [Login Issues: Troubleshooting Account Access](https://support.trails-end.com/en/articles/13469255-login-issues-troubleshooting-account-access.md): This article covers common login issues for Scout and Leader accounts, including forgotten credentials, Multi-Factor Authentication \(MFA\) problems, and suspended accounts. - [How do I permanently delete my account?](https://support.trails-end.com/en/articles/13602825-how-do-i-permanently-delete-my-account.md): How to request permanent deletion of a Trail's End® account and what information and rewards history will be lost as a result. - [Account Setup: Getting Started with a Scout Account](https://support.trails-end.com/en/articles/13465695-account-setup-getting-started-with-a-scout-account.md): This article explains how to create a Scout account, set goals, and find your Scout Code. - [Can Multiple Users Share a Scout Account?](https://support.trails-end.com/en/articles/13489583-can-multiple-users-share-a-scout-account.md): Clarifies that Trail's End® accounts are per-Scout \(not per family\), how to use the same email address across multiple accounts with unique usernames, and how to log in to more than one Scout accou... - [Account Management & Profile Updates \(Scout\)](https://support.trails-end.com/en/articles/13490099-account-management-profile-updates-scout.md): This article explains how to update your Scout’s account information, manage usernames and passwords, and request account changes. - [Changing a Scout’s Unit](https://support.trails-end.com/en/articles/13490335-changing-a-scout-s-unit.md): Sometimes a Scout moves to a new unit or needs their account updated to reflect a different unit. This article explains how to change a Scout’s unit and what to do if the Scout already has sales. - [Managing Your Scout Roster](https://support.trails-end.com/en/articles/13505802-managing-your-scout-roster.md): This article explains the easiest way for Scouts to join your unit and how to manage your Scout roster. - [Leader Management of Scout Accounts: Multiple Accounts](https://support.trails-end.com/en/articles/13505927-leader-management-of-scout-accounts-multiple-accounts.md): This article helps Unit Leaders manage what to do if you have Scouts with duplicate accounts. - [Leader Management of Scout Accounts: Missing Scouts](https://support.trails-end.com/en/articles/15396705-leader-management-of-scout-accounts-missing-scouts.md): This article helps Unit Leaders troubleshoot Scouts missing from the roster. - [Logging in to Multiple Scout Accounts](https://support.trails-end.com/en/articles/15575749-logging-in-to-multiple-scout-accounts.md): This article describes how a parent can log in to multiple Scout accounts in order to switch between them easily. - [Where can I find a Scout's phone number and email address](https://support.trails-end.com/en/articles/16383162-where-can-i-find-a-scout-s-phone-number-and-email-address.md): How leaders can find a Scout's phone number and email address - [Account Setup: Unit Leader](https://support.trails-end.com/en/articles/13492974-account-setup-unit-leader.md): Welcome! This guide walks you through registering as a Trail’s End® unit leader and addresses common questions about leader account setup. - [Changing Unit Leadership](https://support.trails-end.com/en/articles/13493061-changing-unit-leadership.md): This article explains how to add or change units for a leader account, add additional team members, and remove leaders who are no longer with your unit. - [Account Management & Profile Updates \(Leaders\)](https://support.trails-end.com/en/articles/13493928-account-management-profile-updates-leaders.md): This article explains how leaders can manage multiple units, update passwords and usernames, and switch between units. ## Trail's End Rewards® - [How Trail’s End Rewards® Work](https://support.trails-end.com/en/articles/13432471-how-trail-s-end-rewards-work.md): A complete overview of the Trail's End Rewards® program — how points are earned by sale type, how Cash to Credit® bonus points work, account requirements, claiming and redeeming deadlines, and how ... - [How Cash to Credit® Points Work](https://support.trails-end.com/en/articles/13432597-how-cash-to-credit-points-work.md): This article explains how Cash to Credit bonus points are earned and distributed among Scouts at a storefront. - [How to Claim Trail’s End Rewards®](https://support.trails-end.com/en/articles/13432648-how-to-claim-trail-s-end-rewards.md): Step-by-step instructions for Scouts to claim their earned Trail's End Rewards® in the app or on the website, including deadlines and what to do if your reward isn't showing. - [How to Redeem Trail’s End Rewards® for Gift Cards](https://support.trails-end.com/en/articles/13432732-how-to-redeem-trail-s-end-rewards-for-gift-cards.md): How to redeem Trail's End Rewards® for gift cards through Tango after claiming—including expiration rules, redemption limitations, and who to contact for help. - [How to Find a Previously Claimed Gift Card](https://support.trails-end.com/en/articles/13620407-how-to-find-a-previously-claimed-gift-card.md): How to retrieve a previously claimed Trail's End Rewards® gift card or resend the redemption email using the Claims History section of the Trail's End App®. - [Mastercard Redemption \(My Prepaid Center\)](https://support.trails-end.com/en/articles/15000643-mastercard-redemption-my-prepaid-center.md): How to redeem Trail's End Rewards® for Mastercard, request a physical card, or get additional support - [Submitting Trail’s End Rewards® \(Unit Leaders\)](https://support.trails-end.com/en/articles/13432778-submitting-trail-s-end-rewards-unit-leaders.md): This guide walks Unit Leaders through preparing, submitting, and managing Trail’s End Rewards® at the end of the season. Completing these steps carefully ensures Scouts receive their rewards on tim... - [Gift Card Options & Details for Trail’s End Rewards®](https://support.trails-end.com/en/articles/13432971-gift-card-options-details-for-trail-s-end-rewards.md): This article explains what card options are available, important limits and expiration details, and what to know before choosing a Prepaid Mastercard®. - [Trail's End Rewards® - Tax Reporting](https://support.trails-end.com/en/articles/15209279-trail-s-end-rewards-tax-reporting.md): W-9/1099 tax requirements - [How to Check Claim Status](https://support.trails-end.com/en/articles/15680350-how-to-check-claim-status.md): This article covers how leaders can see if the Scouts in their unit have claimed their rewards and how Scouts can tell if they have claimed their reward. - [When Are Bonus Tier Points Awarded?](https://support.trails-end.com/en/articles/16110322-when-are-bonus-tier-points-awarded.md): This article clarifies when Bonus Tier Points are awarded and why there may be a delay. ## Product Information - [Allergen and Nutrition Information](https://support.trails-end.com/en/articles/13346263-allergen-and-nutrition-information.md): Nutrition labels and allergen information for Trail's End® popcorn products sold in-person, plus a link to online product pages for additional items. - [Are Purchases Tax Deductible?](https://support.trails-end.com/en/articles/13549956-are-purchases-tax-deductible.md): Guidance on the tax deductibility of Trail's End® popcorn purchases, including how the purchase is split between Scout support and product cost. - [What are the sizes of the different cases?](https://support.trails-end.com/en/articles/15633828-what-are-the-sizes-of-the-different-cases.md): Case dimensions for each type of product. ## Heroes and Helpers® - [Heroes and Helpers®: How it Works and How to Record a Sale](https://support.trails-end.com/en/articles/13464138-heroes-and-helpers-how-it-works-and-how-to-record-a-sale.md): This guide explains how the program works, how to record sales, and how Trail's End Rewards® and commissions are earned. - [Heroes and Helpers® for Leaders](https://support.trails-end.com/en/articles/13382007-heroes-and-helpers-for-leaders.md): How Heroes and Helpers® are processed, invoiced, and reflected for unit leaders—including commission, Trail's End Rewards® points, and where to view totals in the Leader Portal. ## Training & Resources - [How do I contact Trail's End® Support?](https://support.trails-end.com/en/articles/13519208-how-do-i-contact-trail-s-end-support.md): How to reach Trail's End® customer support — via the chat icon in the Help Center, the Chat icon in the Leader Portal, or the Chat button in the Trail's End App®. - [Support Is Now Just One Click Away](https://support.trails-end.com/en/articles/14855347-support-is-now-just-one-click-away.md) - [Essential Resources for Popcorn Leaders](https://support.trails-end.com/en/articles/13551425-essential-resources-for-popcorn-leaders.md): Quick-reference resource list for new popcorn leaders: Live Q&A sessions, the training page, leader guide, Facebook groups, and where to find Council-specific information. - [Getting Started as a Leader](https://support.trails-end.com/en/articles/13550011-getting-started-as-a-leader.md): New leader checklist covering the key steps to launch your Trail's End® fundraiser: setting a goal, configuring storefronts, updating your Scout roster, and accessing training resources. - [Create Your Popcorn Dream Team](https://support.trails-end.com/en/articles/13550367-create-your-popcorn-dream-team.md): Ideas for dividing Trail's End® fundraiser responsibilities across your team—including roles like Storefront Coordinator, Individual Sale Coordinator, Communications, Finance, and more. - [Glossary of Terms](https://support.trails-end.com/en/articles/13550483-glossary-of-terms.md): Definitions for Trail's End® terminology including sale types \(Individual, Storefront, Online\), leader roles, Cash to Credit®, Tap to Pay, commission, payout, invoice, and more. - [New for 2025](https://support.trails-end.com/en/articles/13552708-new-for-2025.md): Summary of all new Trail's End® features for the 2025 sale: the redesigned app, Tap to Pay, new rewards vendor and eGift cards, updated Scout pages, new login experience, and storefront improvements. - [Order Forms](https://support.trails-end.com/en/articles/13573477-order-forms.md): Why Trail's End® recommends using the app over paper order forms, how to find a product list, where to get Council-specific paper forms, and why sales must still be entered in the Trail's End® system. - [Where can I find training?](https://support.trails-end.com/en/articles/13974093-where-can-i-find-training.md): Overview of all training resources available to Scouts, leaders, and parents—including in-app guides, training videos, the Help Center, Facebook communities, and council-specific information. - [Getting Started with the Trail's End App®](https://support.trails-end.com/en/articles/13974166-getting-started-with-the-trail-s-end-app.md): An introduction to the Trail's End App® with links to the most important help articles for Scouts and leaders who are just getting started. - [New for 2026](https://support.trails-end.com/en/articles/14291588-new-for-2026.md): This article lists changes and new features for 2026 - [Storefront Banners](https://support.trails-end.com/en/articles/14893348-storefront-banners.md): Order Trail's End® 2026 Fundraising Banners for your unit's Storefront fundraiser. - [What's New for 2026 \(video\)](https://support.trails-end.com/en/articles/15566203-what-s-new-for-2026-video.md): A high-level overview of updates Unit Leaders can expect during the 2026 Fall Fundraiser - [Trail's End Adventure Plan \(video\)](https://support.trails-end.com/en/articles/15566255-trail-s-end-adventure-plan-video.md): A high level overview of the new Trail's End Adventure Plan to help Unit Leaders with budgeting and goal-setting. - [Scout Storefronts Training \(video\)](https://support.trails-end.com/en/articles/15566478-scout-storefronts-training-video.md): Four easy tips for ensuring successful Storefronts. - [Parents' Guide to Successful Storefronts \(video\)](https://support.trails-end.com/en/articles/15566492-parents-guide-to-successful-storefronts-video.md) - [Scout & Parent Training Resources](https://support.trails-end.com/en/articles/15695461-scout-parent-training-resources.md) - [FAQ: Understanding Your Weekly Product & Performance Update](https://support.trails-end.com/en/articles/15985184-faq-understanding-your-weekly-product-performance-update.md): This guide helps you interpret the data in your weekly email so you can make informed decisions about your inventory and storefront operations. ## Credit Cards and Payment Methods - [Accepting Credit Cards and Digital Wallets in the Trail’s End App®](https://support.trails-end.com/en/articles/13510232-accepting-credit-cards-and-digital-wallets-in-the-trail-s-end-app.md): Trail’s End® makes it easy to accept credit cards and digital payments during your fundraiser. - [Credit Cards: General Information](https://support.trails-end.com/en/articles/13510128-credit-cards-general-information.md): This article explains why credit cards are recommended, how Scouts can accept credit card payments, and what you need to know about Square and fees. - [Tap to Pay Guide - Android](https://support.trails-end.com/en/articles/13510057-tap-to-pay-guide-android.md): How to set up and use Tap to Pay on an Android phone in the Trail's End App® — covers device compatibility, Square permissions setup, taking a payment, best practices, and troubleshooting common is... - [Tap to Pay Guide - iPhone](https://support.trails-end.com/en/articles/13510075-tap-to-pay-guide-iphone.md): How to set up and use Tap to Pay on an iPhone in the Trail's End App® — covers device compatibility, Square permissions setup, taking a payment, best practices for card placement, and troubleshooti... - [Connecting a Bluetooth Square Reader](https://support.trails-end.com/en/articles/13510159-connecting-a-bluetooth-square-reader.md): Step-by-step instructions for pairing a Bluetooth Square Reader to the Trail's End App®, including required permissions and how to confirm the reader is ready to accept payments. - [Customer Device Payments](https://support.trails-end.com/en/articles/13510294-customer-device-payments.md): How to let a customer pay on their own device using Apple Pay, Google Pay, Cash App Pay, or a credit card — by sharing a QR code or checkout link directly from the Trail's End App® during checkout. - [Manual Credit Card Entry in the Trail’s End App®](https://support.trails-end.com/en/articles/13510201-manual-credit-card-entry-in-the-trail-s-end-app.md): How to accept a credit card payment by manually typing in card details in the Trail's End App® — a reliable backup option when Tap to Pay and a Square Reader are not available, with a special note ... - [Square Reader Troubleshooting](https://support.trails-end.com/en/articles/13510173-square-reader-troubleshooting.md): Troubleshooting steps for a Bluetooth or plug-in Square Reader that isn't working with the Trail's End App® — covers general fixes, Bluetooth pairing issues, plug-in connector problems, and when to... - [Cash to Credit®: Quick Guide for Parents & Scouts](https://support.trails-end.com/en/articles/13510412-cash-to-credit-quick-guide-for-parents-scouts.md): Step-by-step guide for parents and Scouts on how to use Cash to Credit® in the Trail's End App® to convert collected cash into a credit card payment, including timing deadlines and bonus reward poi... - [Cash to Credit®: Quick Guide for Leaders](https://support.trails-end.com/en/articles/13510440-cash-to-credit-quick-guide-for-leaders.md): How Cash to Credit® works for unit leaders at storefront closeout, important limitations, and three ways leaders can view Cash to Credit® payment history in the portal. ## Unit Administration - [Can Two Units Combine for the Popcorn Fundraiser?](https://support.trails-end.com/en/articles/14844670-can-two-units-combine-for-the-popcorn-fundraiser.md): This article discusses if and how you can run the fundraiser for two or more units together. - [Placing Unit Orders](https://support.trails-end.com/en/articles/13380422-placing-unit-orders.md): This article explains how to place your unit’s popcorn order, make changes based on the order’s status, and resolve a common setup error. - [How many bags/cartons are in each box?](https://support.trails-end.com/en/articles/13380425-how-many-bags-cartons-are-in-each-box.md): This article explains units in each case for standard products and where to find it for other products. - [Understanding & Managing Unit Inventory](https://support.trails-end.com/en/articles/13390874-understanding-managing-unit-inventory.md): How unit inventory is tracked across three levels \(unit, storefront, and individual\); plus, how to fix transaction errors and how to manually adjust inventory when system counts don't match what's ... - [Can We Keep Selling Our Remaining 2026 Inventory After the Season Is Over?](https://support.trails-end.com/en/articles/13384212-can-we-keep-selling-our-remaining-2026-inventory-after-the-season-is-over.md): Rules for selling leftover 2026 inventory after the season ends — three time windows \(through Dec 31, Jan 1–Mar 31, and after Mar 31\), what payment methods and recording options are available in ea... - [Returns & Transfers: Unit Inventory Changes](https://support.trails-end.com/en/articles/13390971-returns-transfers-unit-inventory-changes.md): How unit leaders can submit product returns to Council and initiate or approve unit-to-unit inventory transfers, including where to view adjustment history on the invoice. - [Problems With Unit Orders: Damage or Missing Product](https://support.trails-end.com/en/articles/13391689-problems-with-unit-orders-damage-or-missing-product.md): How to report damaged or missing product in a unit order, what qualifies for a credit, what information to include when submitting, and what to expect after the issue is reviewed. - [Understanding Your Unit’s Accounting & Invoice](https://support.trails-end.com/en/articles/13391969-understanding-your-unit-s-accounting-invoice.md): This guide explains how your unit’s accounting works, how to read your invoice, how commissions and credits are applied, and how to determine whether your unit has a balance due or a payout available. - [Understanding Unit Payouts & Commission](https://support.trails-end.com/en/articles/13393355-understanding-unit-payouts-commission.md): This article explains how unit payouts work, how commission is earned, why payouts don’t always match commission, and when you can expect to receive your funds. - [Overpayment to Council](https://support.trails-end.com/en/articles/13852705-overpayment-to-council.md): Explains why a unit may show an amount labeled Overpayment to Council, what it means, and when Trail's End® Finance will move that balance to a payout. - [How do I find Cash not Converted to Credit](https://support.trails-end.com/en/articles/16150913-how-do-i-find-cash-not-converted-to-credit.md): This article will help you find where any Cash that has not been converted to credit is. - [Inventory Transaction Report](https://support.trails-end.com/en/articles/13578095-inventory-transaction-report.md): How to use the Inventory Transaction Report in the Leader Portal to troubleshoot inventory discrepancies — includes a full glossary of transaction codes such as UNITORDER, TRANSFER, POSTORD, REASSO... - [Master Shift Report](https://support.trails-end.com/en/articles/14230485-master-shift-report.md): This report provides a list of all storefront shifts - [Sales Transaction Report](https://support.trails-end.com/en/articles/14230700-sales-transaction-report.md): This report provides a list of sales transactions. One line per transaction. If the items within the transaction are needed, use the Sales Transaction Detail Report \(which shows one line for each i... - [Sales Transaction Detail Report](https://support.trails-end.com/en/articles/15565610-sales-transaction-detail-report.md): This report provides a list of every item in each sales transaction. - [Commission Earned per Scout](https://support.trails-end.com/en/articles/15483207-commission-earned-per-scout.md): This article includes instructions for a Leader to determine commission earned at a Scout level based on sales. - [How Do I Sign Up My Unit for This Year's Sale?](https://support.trails-end.com/en/articles/13393865-how-do-i-sign-up-my-unit-for-this-year-s-sale.md): How to set up your unit for this year's Trail's End® fundraiser. Covers first-time leader account creation and returning leader planning/setup steps. ## Leader Portal \(by page\) - [Finances](https://support.trails-end.com/en/articles/15349503-finances.md): Review financial summaries, payouts, and transaction history for your unit's fundraiser. - [Scouts](https://support.trails-end.com/en/articles/15312953-scouts.md): Learn how to manage your Scout roster, track individual sales and progress, and share your unit code and app download links. - [Storefronts](https://support.trails-end.com/en/articles/15351334-storefronts.md): Manage your unit's storefront reservations and create your own. - [Sales](https://support.trails-end.com/en/articles/15291585-sales.md): Learn how to use the new Sales page in the Leader Portal to view all sales for your unit in one place. - [Orders](https://support.trails-end.com/en/articles/15313124-orders.md): An overview of the Orders page, including delivery windows, order types, order statuses, and unit-to-unit transfers. - [Inventory](https://support.trails-end.com/en/articles/15312915-inventory.md): This page will track your inventory - [Home](https://support.trails-end.com/en/articles/15318136-home.md): The Home page is your central hub for tracking fundraiser progress and staying on top of key dates. - [Reports](https://support.trails-end.com/en/articles/15304611-reports.md): Overview of the Reports page, including how to run and email reports and access report history. - [Program Overview](https://support.trails-end.com/en/articles/15304695-program-overview.md) - [TE Rewards](https://support.trails-end.com/en/articles/16172609-te-rewards.md): This page will show your Scouts' rewards and allow you to release them. ## Promotions - [2026 New Unit Product Promotion](https://support.trails-end.com/en/articles/14183513-2026-new-unit-product-promotion.md) - [Online Heroes and Helpers – 7/3 – 7/10 \(2026\)](https://support.trails-end.com/en/articles/15694695-online-heroes-and-helpers-7-3-7-10-2026.md): This promotion has now ended. - [Storefronts - $400/Hour/Scout for any 2 hour shift – 7/1-11/30 \(2026\)](https://support.trails-end.com/en/articles/16272141-storefronts-400-hour-scout-for-any-2-hour-shift-7-1-11-30-2026.md) ## Scholarship Program \(Retired\) - [Scholarship Program \(Retired\)](https://support.trails-end.com/en/articles/13355195-scholarship-program-retired.md): The Trail’s End® Scholarship Program officially ended on December 31, 2022. The information below applies to Scouts who qualified for scholarship funds in 2019 or earlier and still have an existing... - [How to Redeem Your Trail's End Scholarship Funds](https://support.trails-end.com/en/articles/13835081-how-to-redeem-your-trail-s-end-scholarship-funds.md): Step-by-step instructions for redeeming Trail's End scholarship funds, including required documents, submission deadlines \(June 15 and December 15\), and payout timing. ## General/Other FAQs - [Which details of the popcorn sale are specific to my Council?](https://support.trails-end.com/en/articles/13573321-which-details-of-the-popcorn-sale-are-specific-to-my-council.md): Overview of the sale details that vary by Council—including products, pricing, dates, commission, and order forms—and where to find that information. - [Technology Requirements for the Trail’s End App®](https://support.trails-end.com/en/articles/13575252-technology-requirements-for-the-trail-s-end-app.md): Device and connectivity requirements for the Trail's End App®, including minimum OS versions \(Android 12+, iOS 16+\) and tips for selling in areas with limited internet access. - [What products are being sold by my Council?](https://support.trails-end.com/en/articles/13575378-what-products-are-being-sold-by-my-council.md): How Scouts and leaders can find the products and prices available through their local Council's Trail's End® fundraiser. - [What temperature should products be stored at?](https://support.trails-end.com/en/articles/13575809-what-temperature-should-products-be-stored-at.md): Trail's End® recommends storing all popcorn products at ambient temperature between 60°F and 75°F. - [Getting Started with Your Popcorn Fundraiser: Tips for New Leaders](https://support.trails-end.com/en/articles/15137760-getting-started-with-your-popcorn-fundraiser-tips-for-new-leaders.md) - [Scout/Parent access to Trail's End](https://support.trails-end.com/en/articles/15387071-scout-parent-access-to-trail-s-end.md): Describes how Scouts access Trail's End and how Leaders can help them get connected to the right unit. - [Using the Trail's End App and website to record sales and payments](https://support.trails-end.com/en/articles/15532850-using-the-trail-s-end-app-and-website-to-record-sales-and-payments.md): Describes how the app and website are used in relation to recording sales. - [How do I log out?](https://support.trails-end.com/en/articles/16310636-how-do-i-log-out.md): Describes how to log out of the Trail's End portal or app ## Reports - [Undelivered Items by Scout](https://support.trails-end.com/en/articles/14230583-undelivered-items-by-scout.md): This reports each item that a Scout has marked undelivered. This report allows the unit leader to know what popcorn each Scout needs to fill their undelivered orders. - [How to Access Data from a Previous Year](https://support.trails-end.com/en/articles/14645563-how-to-access-data-from-a-previous-year.md): Instructions for Leaders to pull data from the previous year. ## Council Leaders - [Commission](https://support.trails-end.com/en/articles/15483235-commission.md): Where to define Unit Commission \(traditional and online\) and Bonus Commissions. - [Districts](https://support.trails-end.com/en/articles/14328503-districts.md): The Districts page gives Council Leaders a centralized view of all districts within their council. - [Units](https://support.trails-end.com/en/articles/14328601-units.md): The Units page gives Council and District Leaders a centralized view of all units within their council. - [User Management](https://support.trails-end.com/en/articles/14810908-user-management.md): The User Management screen is where Council and District leaders search for users, edit contact information, manage roles, and send account invitations. - [Council Dashboard](https://support.trails-end.com/en/articles/14354458-council-dashboard.md): A walkthrough of each section that Council leaders see when they log in to their dashboard. - [Product Configuration](https://support.trails-end.com/en/articles/14646264-product-configuration.md): The Product Configuration screen is where the products available for your Council's selling campaign are defined. It shows each product, its price, which order types it is available for, and the re... - [Deliveries](https://support.trails-end.com/en/articles/14539948-deliveries.md): How to view, add, and edit campaign delivery dates and order windows in the Council portal. - [Orders](https://support.trails-end.com/en/articles/15695881-orders.md): This article describes the Council Leader Orders screen and the actions you can take from that screen, including submitting Council orders and reviewing Unit Orders. - [Leader Approvals](https://support.trails-end.com/en/articles/13907577-leader-approvals.md): The Leader Approvals screen allows you to review and approve Unit Leader registrations for your Council. - [Unit Activation](https://support.trails-end.com/en/articles/14854956-unit-activation.md): The Unit Activation screen allows Council and District leaders to track commitment status, onboarding progress, and contact information across all units in their Council or District. - [Unit Invoices](https://support.trails-end.com/en/articles/14975091-unit-invoices.md): Review unit balances, record payments, manage payout settings, and generate invoices by district. Page is viewable by Council and District Leaders. - [Trail's End Invoices](https://support.trails-end.com/en/articles/14857210-trail-s-end-invoices.md): The Trail's End Invoices page gives Council admins a snapshot of their Council's Accounts Receivable with Trail's End. It displays invoice amounts, payments, and any outstanding balances. - [Commit a Unit on Behalf of a Unit Leader](https://support.trails-end.com/en/articles/14743698-commit-a-unit-on-behalf-of-a-unit-leader.md): Step-by-step instructions for Council leaders to commit a unit to the fundraiser on behalf of a unit leader - [Recording Unit Payments](https://support.trails-end.com/en/articles/13851332-recording-unit-payments.md): For Council leaders: how to correctly record unit payments and payouts in the system, including when to use Payment vs. Debit transactions and how to fix incorrect entries. - [Unit Payouts Delivered to Council](https://support.trails-end.com/en/articles/14831552-unit-payouts-delivered-to-council.md): This article explains the settings available to Councils and how to tell which payouts have been paid to Council. - [Change a Primary Contact for a Unit](https://support.trails-end.com/en/articles/14855783-change-a-primary-contact-for-a-unit.md): How a Council leader can change the primary contact for a unit. - [Finding Leaders](https://support.trails-end.com/en/articles/14855022-finding-leaders.md): Explains how Council leaders can find other leaders in multiple ways. - [Update Leader Roles for a User](https://support.trails-end.com/en/articles/15193234-update-leader-roles-for-a-user.md): Steps for a Council leader to help a User update their roles - [Viewing a Unit](https://support.trails-end.com/en/articles/15362754-viewing-a-unit.md): Describes how to view a unit as a Council leader - [View Other Council Leaders](https://support.trails-end.com/en/articles/15364281-view-other-council-leaders.md): How a Council leader can view a list of other Council leaders. - [Change a Role - Leader and Member](https://support.trails-end.com/en/articles/15461591-change-a-role-leader-and-member.md): Council leaders \(only\) can update a team member's role between Leader and Member directly from the Council or District leader list. - [Assign a Distribution Site to Units](https://support.trails-end.com/en/articles/15462206-assign-a-distribution-site-to-units.md): This article describes how a Council leader assigns a Distribution Site to a Unit for each Delivery. - [Add, Edit, or Approve a Unit Order](https://support.trails-end.com/en/articles/15463408-add-edit-or-approve-a-unit-order.md): This article covers how a Council leader can add, edit, and approve Unit Orders. - [Invite other leaders](https://support.trails-end.com/en/articles/15504693-invite-other-leaders.md): Describes how Council leaders can invite other leaders. - [Change a Unit's District](https://support.trails-end.com/en/articles/15504884-change-a-unit-s-district.md): Describes how a Council Leader can update a Unit's District - [How to Apply Unit Bonus Commissions](https://support.trails-end.com/en/articles/15588480-how-to-apply-unit-bonus-commissions.md): How to assign bonus commission to specific units in your Council. - [Placing a Council Order](https://support.trails-end.com/en/articles/15675856-placing-a-council-order.md): Steps for a Council Leader to place an order for the Council - [Change a Unit's Name or Number](https://support.trails-end.com/en/articles/15832770-change-a-unit-s-name-or-number.md): Describes how a Council Leader can update a Unit's Name or Number. - [View Inventory by Distribution Site](https://support.trails-end.com/en/articles/16084719-view-inventory-by-distribution-site.md): This article describes how a Council leader can see inventory by Distriction Site - [Reports Overview](https://support.trails-end.com/en/articles/14355279-reports-overview.md): An overview of the Reports section in the Trail's End® Council Leader Portal, including how to navigate to reports, the available report categories, and a full list of reports with descriptions. - [Delivery Packing Slip Report](https://support.trails-end.com/en/articles/14355788-delivery-packing-slip-report.md): Generate PDFs of Council orders by delivery and distribution site - [Scout Sales Detail](https://support.trails-end.com/en/articles/14214441-scout-sales-detail.md): Report provides line item detail of all sales made within a Council. Data provided lists out Scout associated with sale, product sold, retail amount, and sale status - [Scout Sales Tracking](https://support.trails-end.com/en/articles/14213976-scout-sales-tracking.md): Report lists out all Scouts associated with a Council. Sale for the Scout are broken out by sale type as well as the Scouts rewards standing and data on how far the Scout is away from the next rewa... - [Scouting Participation](https://support.trails-end.com/en/articles/14213325-scouting-participation.md): This report lists out a roster of ALL active leaders AND scouts along with contact information for a given council - [Storefront Reservation Tracking](https://support.trails-end.com/en/articles/14212932-storefront-reservation-tracking.md): Report will list out all created storefront reservations in the system along with details on the storefront and if the reservation has been claimed. - [Storefront Shift Tracking](https://support.trails-end.com/en/articles/14213163-storefront-shift-tracking.md): Report will list out all created shifts in the system, information about the storefront location, status of the shift, and revenue metrics if the shift was worked - [Traditional Product Tracking](https://support.trails-end.com/en/articles/14212621-traditional-product-tracking.md): This Report lists out YTD sales by product, the amount of retail brought in from Unit orders and the cost structure associated with the product. - [Top 25 Scout Rankings](https://support.trails-end.com/en/articles/14212033-top-25-scout-rankings.md): This report lists out the Top 25 Scouts in the Council based on total sales \(Traditional +Online sales\) during the current Sales Cycle - [Top 25 Unit Rankings](https://support.trails-end.com/en/articles/14212491-top-25-unit-rankings.md): This report lists out the Top 25 Units in the Council based on total sales \(Traditional +Online sales\) during the current Sales Cycle - [Unit Packing Slip Report](https://support.trails-end.com/en/articles/14214606-unit-packing-slip-report.md): Generate PDFs of Unit orders for distribution. - [Unit Payment Tracking](https://support.trails-end.com/en/articles/14213908-unit-payment-tracking.md): Report lists out all Unit payment entries in the trails-end system and details related to each entry - [Unit Post Order Adjustment Tracking](https://support.trails-end.com/en/articles/14214505-unit-post-order-adjustment-tracking.md): Report lists out all adjustments made by each Unit with the Date of the adjustment along with Product and Quantity - [Unit Product Summary](https://support.trails-end.com/en/articles/14355905-unit-product-summary.md): View Unit orders in Excel. Includes products ordered \(container quantities and retail value\) and total retail of each order. - [Unit Sales Tracking](https://support.trails-end.com/en/articles/14214334-unit-sales-tracking.md): Report lists out a Sales Cycle view of traditional and online sales for each Unit by SKU. Commission values are broken out leading to a total due to council amount. - [Unit Sell Through](https://support.trails-end.com/en/articles/14214079-unit-sell-through.md): Report lists out the Traditional retail amount ordered by each Unit along with the logged app sales. - [Unit YoY Tracking](https://support.trails-end.com/en/articles/14213470-unit-yoy-tracking.md): Report breaks down current year vs prior year Unit orders for initial retail orders, order adjustments, and final retail amounts. Report then compares current year to prior year to show year over y... - [New Unit Recruitment Resources - March](https://support.trails-end.com/en/articles/13879961-new-unit-recruitment-resources-march.md): These materials are designed to help you connect with non-selling Units and increase participation across your Council in a simple, consistent way. - [New Unit Recruitment Resources - April](https://support.trails-end.com/en/articles/14658688-new-unit-recruitment-resources-april.md): The materials below are designed to help you connect with non-selling Units and increase participation across your Council in a simple, consistent way. - [New Unit Recruitment Resources - May](https://support.trails-end.com/en/articles/15058760-new-unit-recruitment-resources-may.md) - [New Unit Recruitment Resources - June](https://support.trails-end.com/en/articles/15483697-new-unit-recruitment-resources-june.md): The materials below are designed to help you connect with non-selling Units and increase participation across your Council in a simple, consistent way.